The fourth 911 option: Mental health services – EMS1 (TX)

In Austin, Texas, when someone calls 911, they hear, “Austin 911, do you need police, fire, EMS or mental health services?” Since February 2021, Austin’s 911 Mental Health Diversion Program now transfers over 600 911 calls per month to mental health clinicians, connecting those in need to the mental health treatment system as opposed to the criminal justice system and freeing up critical emergency resources – implementing this important fourth option to the 911 call triage process.

Cops: Woman Made 11K Calls To Police Line | The Smoking Gun (FL)

AUGUST 10–A Florida Woman this year has made more than 11,000 harassing phone calls to a police emergency communications center, according to cops who say the defendant admitted that she “loves playing this game.”

Carla Jefferson, 50, was busted Monday evening on a misdemeanor charge of placing a torrent of phone calls to the St. Petersburg Police Department and the Pinellas County Sheriff’s Office.

Coalition expresses urgent need to NG911 funding, wants more than proposed $10 billion

ANAHEIM—Public Safety NG911 Coalition representatives expressed support for legislation that calls for as much as $10 billion in spectrum-auctions proceeds to be used to fund the transition to next-generation 911 technology, but they want the money to be available soon and believe more than $10 billion is necessary.

These statements were made yesterday during a session at the APCO 2022 event that was moderated by APCO CTO Mel Maier, chairman of the Public Safety NG911 Coalition.

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