‘Right place, right time’: Dispatcher details tense moments she helped rescue child from San Diego freeway (CA)

Two San Diego County sheriff’s deputies and an off-duty dispatcher are being credited with saving the life of an 11-year-old boy with autism who was found wandering in freeway traffic earlier this year.

The incident happened on March 9 after the child went missing from a Vons grocery store around 4:30 p.m. while shopping with his family. Over the course of about 45 minutes, he had wandered more than two miles and ended up near State Route 52 and Mast Boulevard, where he ran into traffic.

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Telecommunicator Training to Meet Local Workforce Needs (IL)

Parkland College’s Support for Workforce Training (SWFT) program is set to launch a new Telecommunicator 9-1-1 training this summer, offering local residents a pathway into high-demand emergency dispatcher careers. The two-week training, which begins June 2, will be held through Parkland’s Office of Workforce Development and is open to community members across the college’s District 505 service area.

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Emergency Communications Center to receive renovations and upgrades (MI)

TROY —  At a Troy City Council meeting April 21, council members unanimously approved contracts and budget considerations for upgrades and renovations to the Troy Police Department’s (TPD) Emergency Communications Center.

The Emergency Communications Center was originally designed and furnished over 20 years ago when the TPD building, located at 500 W. Big Beaver Road, was constructed. There have been no major renovations since then.

911 dispatcher mishandled call from arson suspect after firebombing at Pa. Governor’s Residence, officials say

The 911 dispatcher who took the call from the suspected firebomber of the Governor’s Residence within an hour of the attack should have escalated the call, but didn’t, Dauphin County officials admitted.

Chief Clerk Eric Hagarty said the county learned the 911 dispatcher “did not appropriately escalate the call in accordance with County policy,” though county officials declined to provide the policy in question.

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