Can AI fix 911’s biggest problems — or make them worse? – Police1

by | Jun 22, 2025 | Comm Center News

Key takeaways

  • AI improves 911 response times and dispatcher efficiency: Artificial intelligence in emergency dispatching helps prioritize 911 calls, reduce dispatcher burnout and streamline non-emergency call handling for faster police and EMS response.
  • AI-powered 911 systems enhance language translation: AI technology like real-time audio translation is improving access to emergency services for non-English speakers, reducing delays and supporting public safety in diverse communities.
  • Staffing shortages in 911 centers demand AI integration: With high vacancy rates and dispatcher burnout, AI-driven call triage and automation tools offer scalable solutions to help agencies manage rising emergency call volumes.
  • Bias and cybersecurity are major risks in AI for public safety: Ethical use of AI in law enforcement requires algorithm transparency, diverse training data and strong cybersecurity safeguards to prevent discrimination and protect sensitive information.
  • AI is a force multiplier, not a 911 dispatcher replacement: When implemented with human oversight, AI tools can support emergency call centers by handling routine tasks, freeing dispatchers to focus on life-threatening incidents.

Nearly 50 years of Service by Tri-Com Emergency Communications Center (IL)

by | Jun 18, 2025 | Comm Center News

Most people don’t give much thought about 9-1-1—until they need to call. Whether it’s a medical emergency, a fire, or a crime in progress, that quick phone call can make the difference between life and death. Behind the scenes, a highly coordinated system is in place to ensure that help arrives fast and efficiently. This system, the 9-1-1 emergency communication center, is a critical lifeline connecting the public to first responders. Without it, chaos would often replace order in moments of crisis.