by AllThingsECC.com | Sep 12, 2019 | Comm Center News
TUPELO, Miss. — People know Facebook can be used to find old friends. It can also help find people in dire straits.
That was the case recently when Lee County authorities were
searching in vain for a woman in the midst of a medical emergency in
the middle of the night. When all other options were exhausted, the
social media giant called with the woman’s exact coordinates.
Lee County 911 director Paul Harkins said his office first got a call
from the woman’s mother around 11:30 p.m. The daughter was having a
medical emergency but they could not locate her.
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by AllThingsECC.com | Sep 12, 2019 | Comm Center News
An Eagan family escaped carbon monoxide poisoning after their detector went off one night around 1:30 a.m. The Florida-based dispatcher that called to warn them flew to the Twin Cities this week to meet the family she helped save.
The Klassens, including Andy, Melanie, their three daughters and their dog, narrowly avoided carbon monoxide poisoning after a hot water heater pipe malfunctioned on Aug. 5. Reneshia Cason, the ADT dispatcher, called emergency services to send crews to the house; and she called the family to tell them to get outside.
“I can’t see how we would have survived that without those people that were there,” said Melanie Klassen. “Everybody was in shock.”
by AllThingsECC.com | Sep 12, 2019 | Comm Center News
Using a nationwide population-based registry, researchers examined the outcomes of dispatcher-initiated telephone cardiopulmonary resuscitation (TCPR) in Japan. They divided adult Japanese patients with out-of-hospital cardiac arrest (OHCA; n = 582,483, age ≥ 18 years) into 3 groups: no bystander CPR (NCPR) before emergency medical service arrival (n = 448,606), bystander-initiated CPR (BCPR) performed without assistance (n = 46,964), and TCPR (n = 86,913). They observed significantly …..
by AllThingsECC.com | Sep 11, 2019 | Comm Center News
STRASBURG, Colo. — An Aurora dispatcher is getting help from two
communities and the first responders she works with after tragedy
literally struck over the weekend. While she was at work, lightning hit
her house, starting a fire.
Despite the stress, Paula Hull went back to work Wednesday night for the City of Aurora.
by AllThingsECC.com | Sep 11, 2019 | Comm Center News
NEW ALBANY, Ind. (WDRB) — Sometimes, the phones at the Floyd County 911 Communications Center ring almost nonstop.
Sheriff
Frank Loop’s dispatch center isn’t just responsible for calls where his
deputies are dispatched. It also dispatches four fire departments, a
police department and emergency medical services.
“We average about 55,000 calls a year,” Loop said.
Right now,
the sheriff is a bit concerned about keeping up, because four of the
county’s dispatcher positions are vacant — almost a third of all
dispatch positions at the center. The problem? Loop said it’s hard to
attract qualified applicants with a pay scale of $36,000.
by AllThingsECC.com | Sep 11, 2019 | Comm Center News
The temperament of an individual
calling 911 is important for dispatchers, because the quicker they
receive accurate information, the sooner help will arrive.
At
the St. Joseph Police Department, the dispatchers receive a variety of
calls. Some are people speaking calmly, others are in hysterics.
Rochelle Esparza, a lead operator, gives time for callers to breathe and calm down before she gets the information from them.
