BOUNTIFUL, Utah (KUTV) — When Bountiful dispatch supervisor Brenna Dearden looked out her window on the night of August 29, she could see the flames on the mountain east of the city. KUTV
Hundreds of 911 callers were reporting the fire racing toward homes.
“The scene was spreading before our eyes, so send everybody,” Dearden said. “We were in for a big, bad, long night.”
It
was a long night and long few days for dispatchers and other first
responders in Davis County as they extinguished the fire and helped
three families cope with the complete loss of their homes to the Gun Range Fire.
SHERMAN, Tex. (KXII)
Right now, people in Grayson, Fannin and Cooke counties can text 9-1-1
for dispatch in the case of an emergency. By 2023, new technologies will
make it even easier.
Beth Eggar, a Public Safety Planner with the Texoma Council
of Governments said that the only difference is that right now, you
will have to send them your exact location.
“With NextGen911, we will be able to know a more accurate location of where you are,” Eggar said.
ST PAUL, Minnesota — As chaos unfolded outside the Minnesota State
Fair on the final night, Chad Keller calmly worked inside the Ramsey
County Communications Center.
Keller answered the 911 call from the driver who hit a woman he said jumped out in front of him.
Keller could hear the crowd surrounding the driver’s car.
“When
I answered, just a lot of people. As the call went on, it sounded more
like yelling. It got louder. Did it sound hostile? It did,” Keller said.
According to the 911 transcript, the caller said: “There’s a huge crowd. They’re kickin’ my car.”
BIRMINGHAM, Ala. — You may start to notice some changes when it comes to calling 911 in the Birmingham.
Right
now, there are an average of six to eight dispatchers working at a
time. Those workers do a great job, but can sometimes get overloaded.
When that happens, a call gets placed on cue, meaning the system places
it on hold until the next operator is available.
City officials say this delay will be a thing of the past thanks to changes coming to fruition.
LUMBERTON, NC (WBTW) – The City of Lumberton has issued a statement
after a video surfaced online of two 911 dispatchers mocking the deaf.
“The City of Lumberton would like to state publicly that it in no way
endorsed or approved the unfortunate video which was created by two of
our 911 dispatchers depicting someone using sign language, and which
appeared on one of their personal Facebook pages. In fact, the City
very much disapproves of the video.” The city said in a statement.
The city says the matter is being handled administratively and that
training from the NC Division of Services for the Deaf and Hard of
Hearing will be required of all employees in the department. The City
cays this is to prevent a recurrence of this type of activity and to
provide greater awareness.
MANATEE COUNTY, Fla. — It’s one of the most important jobs there is when it comes to people who need help.
Dispatches
are often the unsung heroes who work behind the scenes in an emergency.
They’re the ones who talk to people who call 911and get the right
emergency responders to the scene.
‘We can console them
and get them calmed down before a deputy even gets to their house,” said
David Marsh, who has worked as a dispatcher in Manatee County for more
than 20 years.
Learn about current efforts to continue to protect the 4.9 GHz Band for public safety as well as recent filings, key decisions impacting these efforts, and how you can support PSSA’s initiative to protect the 4.9 GHz band for public safety.
