Synergem Technologies to Provide Next Generation 9-1-1 Solutions for California Regions

MT. AIRY, NORTH CAROLINA, USA, September 17, 2019 /EINPresswire.com/ — Synergem Technologies, a leading provider of Next Generation 9-1-1 solutions, today announced the signing of two contracts valued at over $120 million to provide Next Generation 9-1-1 services for the State of California.

Synergem contracted directly with the State to expand its current NG9-1-1 solution to all 166 emergency call centers in the Northern region. These call centers provide service to 34 counties, including the San Francisco Bay area. In addition, Synergem contracted with CenturyLink to provide Next Generation 9-1-1 core services to 95 call centers in the State’s Southern region, which includes Orange County and San Diego.

Concord now allows you to text 911 dispatchers

CONCORD (KGO) — For the first time, cell phone users in Concord can text to receive help from 911.

When texting 911, Concord police wants you to provide your exact location and tell them what kind of help you need.

Officials say don’t send pictures, videos, or emojis.

Calling 911 is still the fastest way to get help.

Chippewa Falls woman charged after false 9-1-1 call

CHIPPEWA FALLS, Wis. (WEAU) – A Chippewa Falls woman has been charged after calling in a false 9-1-1 call.

Court documents show 28-year-old Shahannah Barnes has been charges with second degree recklessly endangering safety, a felony, and false emergency 9-1-1 phone use and disorderly conduct, both misdemeanors.

Broome County 911 Dispatchers Moving Back to 8 Hour Days

On any given day, dispatchers in Broome County are taking in upwards of 1,600 calls. It’s a task they’ve grown used to handling.

“At times, the phone’s ringing, a different call is coming in every 30 seconds, every 45 seconds. There are times where we’re running out of ambulances,” said Broome County Communications Supervisor Michael Ballard.

While dispatchers have grown used to working long hours, that’s about to change.