911 Board proposes a new service plan to the county

BRANCH COUNTY — The Branch County 911 Central Dispatch Board has approved and sent to the County Commission a proposed new Service Agreement to operate the consolidated emergency communications for all of the counties.

The 911 board has chaffed at the county’s control over salaries for dispatchers which it believes has to lead to the high turnover of newly trained dispatchers and long term employees who left for other positions.

The county’s two-tier hiring program has starting dispatcher salaries at $14.23 an hour compared to $17.22 an hour in Steuben County, Ind. the next lowest in the region. In July the turn over got so great there were five vacancies among the 11 positions which forced overtime and employee burnout.

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Oops is no excuse: You’d be surprised how many 911 calls Dufferin OPP receives in error or by accident

Nearly three-quarters of the time 911 has been dialed in its jurisdiction this year, Dufferin OPP has responded to learn that the call was made in error or by accident.

From January to Aug. 31, Dufferin OPP Const. Shannon Gordanier reports that officers have responded to a total of 413 calls made to 911 — of those calls, police report 307, or 75 per cent, were made in error.

“(This) includes, but is not limited to, accidental dials, children playing with (the) phone, Apple Watches and pocket dials,” Gordanier told The Banner.

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Deceased Grand Traverse dispatcher honored in final call

Deceased Grand Traverse dispatcher honored in final call

GRAND TRAVERSE COUNTY, Mich. (WPBN/WGTU) — The final call for Joseph Miller was played in Grand Traverse County Saturday.

Miller worked in public safety for 25 years, 21 of them for Grand Traverse County Central Dispatch.

Miller and his girlfriend Rene Hoxie-Papineau were killed in a motorcycle crash on Labor Day.

Rene Hoxie-Papineau, 62, died on September 1 after the motorcycle she was riding on crashed in Benzie County. Hoxie-Papineau was the Evidence and Property Room Manager for the Grand Traverse County Sheriff’s Office since 2002. (Jowett Family Funeral Home photo)

Emergency services dispatchers honored

CUMBERLAND — As much of the United States observed Patriot Day, a national day to honor victims of the tragic events of Sept. 11, 2001, local emergency communication dispatchers were honored Tuesday in a separate ceremony to highlight the essential role they play in emergency services.

In October 1986, Congress approved a law designating September 11 as 9-1-1 Emergency Number Day.

In recognition of the emergency number system and the dispatchers dedicated to the critical public service, Allegany County observes the date to honor Joint Communications Center staff.

Franklin County 911 dispatcher recognized for life-saving guidance

A Franklin County 911 dispatcher was recently recognized for her role in saving a man’s life. 

While still a trainee, Makenzie Cleary answered a 911 call in July from a Montgomery Township woman whose husband was having an allergic reaction after being stung by multiple hornets as he was mowing the lawn, according to a news release from the county. He lost the ability to see before falling unconscious.