by ECC Editor | Nov 13, 2019 | Comm Center News
Cincinnati officials say they’ve shaved five weeks off the time it takes to hire call takers and dispatchers for the city’s emergency communications center (ECC). But the process from someone applying to actually getting a job still takes 14 weeks. It used to be 19 weeks.
Right now the center is 20 people short. That includes vacancies for three supervisors, 10 dispatchers and seven 911 call takers. But that’s better than last year… READ MORE
by ECC Editor | Nov 13, 2019 | Comm Center News
Every time Ramsey County dispatch telecommunicator Amber Guettler answers a 911 call, she expects to hear about a crisis, the voices high with emotion. From that difficult call, Guettler has to get as much information as possible.
“It typically is very calm in here. It’s very important for us just for working here, and keeping ourselves calm,” Guettler said. “But it’s very important for us to stay calm for our callers as well.”
What the callers don’t know is… READ MORE
by AllThingsECC.com | Nov 13, 2019 | Comm Center News
Sheriff warns county is one dispatcher away from not being able to answer all calls.
Teton County’s communications center has half the dispatchers it needs to adequately answer emergency calls and that means trouble.
“We are one person away from not being able to answer 911 calls 24/7,” Sheriff Matt Carr told county commissioners Tuesday morning. “This is a crisis.”
The 911 dispatch center is considered fully staffed…
by AllThingsECC.com | Nov 12, 2019 | Comm Center News
COOK COUNTY, Minn. (KBJR) – A Cook County dispatcher can add something new to her resume: helping deliver a baby.
According to the Cook County Sheriff’s Office and Public Safety Facebook page, the sheriff’s office received a call around 1:41 a.m. Tuesday of a woman in labor who might not arrive to the hospital in time to deliver her baby.
Sheriff’s officials say Dispatcher Darcy Ziller was very calm as she stayed on the line with the father…
by ECC Editor | Nov 12, 2019 | Comm Center News
ROCHESTER, Minn. – Do you know when to call 911? It sounds simple, but it’s not always an easy determination to make.
“One of the biggest things that we get, especially now that winter is coming, is road condition questions, weather condition questions. And a lot of people are calling 911 for that purpose,” said Holly Ketzeback, a dispatcher for the City of Rochester and Olmsted County.
Ketzeback and fellow dispatcher…READ MORE
by ECC Editor | Nov 12, 2019 | Comm Center News
A Guernsey County woman is facing potential drug-related charges after numerous 911 hang-up calls from multiple locations in the Quaker City and Old Washington areas drew the attention of sheriff’s deputies Sunday night.
The 31-year-old suspect was taken into custody on a felony hold and remained incarcerated in the Guernsey County jail as of press time Monday on a probation violation hold. She is also expected to face possession of drugs, possession of a drug abuse instrument… READ MORE
