by AllThingsECC.com | Dec 11, 2019 | Comm Center News
“This morning at approximately 6:20 am, during a semi-annual fire
alarm system test at the E911 Center, there was an accidental discharge
of the FM-200 Fire Suppression system.
Out of an
abundance of caution, EMS and Fire responded to the scene. Five
employees were assessed at local medical facilities and were released
without incident.
There was no disruption to 911 communications during the incident. Staff was able to transfer calls and dispatch to an unaffected part of the building until the backup center could be brought on line at an alternate location.”
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by AllThingsECC.com | Dec 11, 2019 | Comm Center News
CHICOPEE, MA (WGGB/WSHM) — Starting Tuesday, a new emergency
dispatch center will be serving the town of Longmeadow and city of
Chicopee.
It’s called the WESTCOMM regional emergency communication center.
Starting
December 10, a new dispatch center in Chicopee will be receiving all
911 calls made in the city, plus the town of Longmeadow.
“It’s a cost effective way to get the information out to
the police and fire departments from doing it in one area,” said Erin
Hastings, executive director of WESTCOMM RECC.
Hastings told Western Mass News they are able to receive grants from the state 911 department.
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by AllThingsECC.com | Dec 11, 2019 | Comm Center News
Last year, Dallas’ police and fire departments teamed up with
Parkland Hospital to rethink how they responded to 911 calls involving
mental health crises. They placed a social worker inside the dispatch
center to triage calls and sent out a special team staffed with a mental
health professional whenever possible. They targeted South Central
Dallas, the area with the highest concentration of mental health-related
calls.
The hope was that social workers could handle these cases without relying on the city’s overcrowded emergency rooms and jails.
The results have been promising. In 2019, the volume of psych patients at Parkland’s ER rose 30%. But the trend has largely been reversed in areas covered by the program, which is called RIGHT Care. The number of psych patients arriving from those areas dropped by 20%.
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by AllThingsECC.com | Dec 11, 2019 | Comm Center News
LANCASTER – Fairfield County Sheriff’s
Office radio dispatcher Ted Duffus never knows how a call he handles may
turn out. It could be nothing or it could mean life or death.
“Every phone call’s a new challenge for us,” Duffus said. “There’s nothing, nothing the same. Not from one second to the next.”
It’s no exaggeration to say Duffus routinely deals in life and death situations at work. Years ago he heard a caller commit suicide with a gun while he was on the line with them.
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by AllThingsECC.com | Dec 11, 2019 | Comm Center News
MURRAY, KY — A 911 dispatcher in west Kentucky has been charged with
identity theft and harassing communications after police say she created
a fake social media account pretending to be a Murray woman.
The
dispatcher — 46-year-old Tonya Clevidence of Benton, Kentucky — was
arrested Monday. The Murray Police Department said in a news release
Monday that Clevidence is accused of creating a social media account
using another woman’s identity. The victim told officers someone has
been sending texts and social media messages to others using her name
for about two years.
The release said investigators got a search warrant for the IP address of the computer from which the messages were sent, and connected….
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by AllThingsECC.com | Dec 11, 2019 | Comm Center News
With nearly three-quarters of 9-1-1 calls in B.C. originating from cellphones, E-Comm says knowing your location is now more important than ever. Of the more than 1.13 million 9-1-1 calls the emergency communications centre has received so far in 2019, 74 percent originated from a cellphone-a 10 per cent increase over five years. With more people using mobiles only and social media geotagging and delivery apps that show location in real-time, E-Comm is concerned that there’s a potentially dangerous public misconception that cellphones provide an exact address or location to 9-1-1 call takers…
