by AllThingsECC.com | Jan 3, 2020 | Comm Center News
The executive director of St. Joseph County 9-1-1 released a statement after questions were raised about a 9-1-1 operator’s handling of the call about the crash on University Drive that killed two children and injured an adult and an infant.
The van’s driver, Brooke Natalie Kleven, failed to negotiate a curve and the van went into a retention pond on University Drive in Mishawaka Wednesday afternoon, according to the St. Joseph County Fatal Crash Team.
Kleven, 31, and her 3 month old infant, Hendrix, survived and are in critical condition…
by AllThingsECC.com | Jan 2, 2020 | Comm Center News |
Every year, NENA – The National Emergency Number Association – estimates that there are over 240 million calls into 911 call centers (known as Public Safety Answer Points or PSAPs). A common problem among all PSAPs continues to be non-emergency calls arriving into the center on Their specialized 911 trunks that exist specifically for emergency calls. The quantity of these trunks is typically limited in each center and and the amount has been carefully engineered to handle the normal volume of 911 calls from the community served by that agency along with a few spares and diverse CO routing where available. The problem is that when they become flooded with non-emergency traffic, legitimate emergency calls could be blocked.
This design also makes the PSAP more….
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by AllThingsECC.com | Jan 2, 2020 | Comm Center News
BENICIA — To celebrate the new year, the police department took time on Wednesday to recognize the recipients of various awards in 2019.
Awards include:
Officer of the Year: Detective Gregri DeGrange
Public Safety Dispatcher of the Year: Michele Foley
Professional Staff of the Year: Records clerk Suzanne Kaluza…
by AllThingsECC.com | Jan 2, 2020 | Comm Center News
The Elgin Police Department is ready to purchase a $1.3 million Motorola Solutions Next Generation 911 phone system that will allow residents to send texts and videos to the city’s emergency dispatch center, an upgrade the state is requiring by July.
It will be an update to the Motorola Solutions system in 2012, which modernized the city’s 911 dispatch center and its radio system, City Manager Rick Kozal said. At the time, the city also purchased a Real-Time Information System, which created a centralized network for all…
by AllThingsECC.com | Jan 2, 2020 | Comm Center News
Dialing 100 from the general feature phone can also help the police trace the location of the caller to offer assistance. So far Dial-100 has also assisted more than 52 thousand senior citizens. This information was given to the nodal officers of Madhya Pradesh State Road Safety Implementation Committee in the State level control room of Dial-100 on Thursday. Nodal officers were given a tour of the control room from the State Police Training and Research Institute of the State Road Safety Cell today.
Officers were given a tour of the dispatcher room, call-tracker room by the Dial-100 team…
by AllThingsECC.com | Jan 2, 2020 | Comm Center News
MUNCIE, Ind. – A Muncie man spent a portion of New Year’s Day in jail after he repeatedly called 911 dispatchers about the theft – and subsequent return – of his garden hose.
Lendol Earl Reed, 54, of the 600 block of South Shipley Street, was arrested Wednesday night on preliminary charges of misuse of the 911 system, harassment and disorderly conduct.
According to a city police report, Reed’s repeated calls…
