HENDERSON, Ky. (WFIE) – A new tool is being added to the city of Henderson’s 911 dispatch web page.
The form allows business owners and property owner to provide “keyholder” emergency contact information.
That’s so that appropriate person can be contacted in case something were to happen.
Officials say it can expedite a possibly time-sensitive situation…
Being married to a first responder is tough — especially when both spouses work as first responders and juggle a career, marriage, family, and a personal life.
For Anaheim Fire & Rescue Firefighter Paramedic Jason Helms and Anaheim Police Department Dispatcher Jillian Helms, working as first responders has an advantage.
“In this profession it helps having someone, especially your wife…
The executive director of St. Joseph County 9-1-1 released a statement after questions were raised about a 9-1-1 operator’s handling of the call about the crash on University Drive that killed two children and injured an adult and an infant.
The van’s driver, Brooke Natalie Kleven, failed to negotiate a curve and the van went into a retention pond on University Drive in Mishawaka Wednesday afternoon, according to the St. Joseph County Fatal Crash Team.
Kleven, 31, and her 3 month old infant, Hendrix, survived and are in critical condition…
Every year, NENA – The National Emergency Number Association – estimates that there are over 240 million calls into 911 call centers (known as Public Safety Answer Points or PSAPs). A common problem among all PSAPs continues to be non-emergency calls arriving into the center on Their specialized 911 trunks that exist specifically for emergency calls. The quantity of these trunks is typically limited in each center and and the amount has been carefully engineered to handle the normal volume of 911 calls from the community served by that agency along with a few spares and diverse CO routing where available. The problem is that when they become flooded with non-emergency traffic, legitimate emergency calls could be blocked.
This design also makes the PSAP more….
BENICIA — To celebrate the new year, the police department took time on Wednesday to recognize the recipients of various awards in 2019.
Officer of the Year: Detective Gregri DeGrange
Public Safety Dispatcher of the Year: Michele Foley
Professional Staff of the Year: Records clerk Suzanne Kaluza…
The Elgin Police Department is ready to purchase a $1.3 million Motorola Solutions Next Generation 911 phone system that will allow residents to send texts and videos to the city’s emergency dispatch center, an upgrade the state is requiring by July.
It will be an update to the Motorola Solutions system in 2012, which modernized the city’s 911 dispatch center and its radio system, City Manager Rick Kozal said. At the time, the city also purchased a Real-Time Information System, which created a centralized network for all…
