Maryland 911 center–like DC–struggles with promptly dispatching Metrorail emergencies (MD)
Montgomery County addressing 3 calls, including one that took more than 10-minutes READ MORE
National 911 Award Presented to Kansas City Area Teens (MO)
Johnson County Emergency Management & Communications joins the Mid-America Regional Council and GeoComm in congratulating the winners of the NG911 Institute’s Citizen in Action award. READ MORE
Text to 911 Important service now available in Tazewell County (VA)
Residents of Tazewell County, who are experiencing an emergency, can now use a text message to contact 911 for help. The new texting service was recently implemented into the county’s 911 emergency communications center. It should prove to be beneficial for county residents. READ MORE
Newton County sending public safety tax to the ballot (MO)
Newton County voters will decide whether to add a half cent sales tax this Spring.
Park Ridge looks to move 911 dispatching services to Cook County call center (IL)
Six years after moving its 911 dispatching services from Des Plaines to River Forest, the Park Ridge Police Department is looking for a new center to answer emergency calls.
Voices in the Dark: The Voices of Telecommunicators with PTSD
By Matt Berg
During my research phase for my article titled “PTSD and the Telecommunicator,” published in the March-April issue of PSC magazine, I interviewed many 9-1-1 professionals who are living with PTSD. Listening to them was stressful in and of itself, but one of the things I found most heart…
