After 32 years on the line, longtime police dispatcher retires

Dispatchers are often tasked with helping people in crisis — from fires to heart attacks to acts of violence. But longtime Powell Police Department dispatcher Bobbie Colvin says the hardest part of the job is being “only a voice.” While they send officers and other first responders to the scene of an emergency, dispatchers themselves must remain at their posts and wonder about the fate of those on the other end of the line.

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Westcomm breaks ground on new dispatch center in Chicopee (MA)

CHICOPEE — Elected officials, first responders and more gathered for the groundbreaking ceremony of a new regional emergency communications center to be built at the old Salter College site at 645 Shawninigan Dr.

The new center is set to enhance and revolutionize the emergency response capabilities for the towns and cities it currently serves and allow more room for other communities to join.