Reading Police Communications Center to undergo renovations and move to the Berks County Courthouse (PA)

The Reading Police Communications Center in City Hall, the office on the first floor where residents go to file a complaint or speak with an officer, will close next month as it undergoes renovations.

“It’s undergoing a major renovation of the entire physical space and an upgrade of computer systems,” said Managing Director Pedro Cortes. “It’s going to look much different in two months.” … READ MORE

South Sound 911 Board of Directors announce Executive Director finalists (WA)

South Sound 911’s Board of Directors executive recruitment committee announced today that five candidates are advancing as finalists for the position of executive director.

The five candidates advancing in the selection process are:

  • Mark Buchholz, Director, Willamette Valley 911 (Salem, Ore.)
  • Deborah Grady, Public Safety Communications Manager, Sacramento Police Department (Sacramento, Calif.)…

Why is 911 the emergency call number? (WA)

WASHINGTON — It has been drilled into our heads since childhood: “Dial 911 for emergencies!” But why is that the number for emergencies in the United States?

You have to go back to the early stages of telephone use. 

The 20th century started out with telegraphs and ended with cellphones. The real transition came in the middle of the century. By the 1950s, roughly two-thirds of the homes in the U.S. had a telephone… READ MORE

Consolidating fire department calls, changes to dispatch to be main focus of special Peoria council meeting (IL)

Tuesday night Missouri based consulting firm Fitch & Associates is presenting their findings from a five year survey. 

[…] In terms of dispatch, Fitch is recommending they upgrade from a “paper card system” to electronic software that could cost almost $ 400,000. “Making sure that the Emergency Communications Center is properly staffed. They do an… READ MORE

ASO mourns CCC commander (FL)

ALACHUA COUNTY, Fla. (WCJB)– Employees of the Alachua County Sheriff’s Office are saddened by the loss of one of their leading employees who died over the weekend.

Combined Communications Center commander Brandi Cartee started as a telecommunicator and worked her way up to the top.

She worked at ASO for 17 years and died on Saturday, Feb. 15. of the flu… READ MORE

Finding – and keeping – good dispatchers is still a challenge for localities (VA)

One of the trending topics in the public safety world is the movement to reclassify individuals who answer the 911 calls and then dispatch the appropriate public safety assets from that of clerical workers to first responders.

I agree that it is a long overdue action that would provide public recognition for the critical services provided by public safety telecommunicators (aka dispatchers). But a change in job classification is just the tip of the iceberg when discussing the staffing for public safety answering point (PSAPs) and public safety dispatching operations… READ MORE