A good, tough career: ‘Dream team’ 911 dispatcher retires after 24 years (UT)

Emergency services dispatcher Pamela Olsen has amassed “tons” of experiences during her near-quarter-century career. From bank robberies and high-speed chases, not to mention the mass of changes with the job itself, 911 director Shelley Peterson said Olsen is one of the people you’d want on your dream team of dispatchers.

“She is just a great lady,” Peterson said.

In an interview with The Herald Journal, Olsen said her career in dispatch started in December of ‘96. After a stint in an accounts payable position for Logan City, former Logan…

Heroes Behind the Headsets: Dyersburg 9‑1‑1 (TN)

Occurring this week, April 12-18, National Public Safety Telecommunicators Week is dedicated to show and appreciate dispatchers in the public safety community across the country. Established in 1981, the week is set aside to shine a light on these public servants who dedicate their lives in their area’s times of need and during emergency situations. When a call is taken, these individuals not only gather crucial details from a caller, but also paint a detailed picture of the situation to police officers, firefighters, and EMS responders all without seeing the scene.

Thank your local 911 workers (WV)

BUCKHANNON — Often, we forget about the true “first responders” – our 911 telecommunications personnel in the public safety community.  The second week of April is dedicated to honoring 911 center workers, formally known as “National Public Safety Telecommunicator Week.”   The week of April 12-18 is intended to bring awareness to their hard work and dedication, because it often goes unnoticed. 

According to the National Day Calendar website, “An estimated 240 million calls are made to 9-1-1 in the U.S. each year. In many areas, 80% …

Answering the call: National Public Safety Telecommunicators Week honors dispatchers (NE)

Unsung heroes are being celebrated this week: 911 dispatchers. April 12-18 is National Public Safety Telecommunicators Week.

The Joint Communication Center employs 13 full-time dispatchers, with a new hire starting Monday, said JCC Communications Director Rachel Pensick.

Although dispatchers generally stay at their console during their 12-hour shifts, they utilize four to six screens while handling non-emergency calls for the Platte

Local 9-1-1 dispatchers receive recognition amid virus pandemic (TX)

HARR – It’s National Public Safety Telecommunications Week. Officials say it takes a special person to answer emergency calls and to listen to a person at their worst moment.

Emergency 9-1-1 dispatchers are the silent heroes. A lifeline most callers never get to meet. Often times they’re the first ones on the scene of a crime, crash or fire. Not physically, but through a phone… READ MORE

Guilford Metro 911, High Point 911 take part in ‘Theme Song Challenge’ for National Telecommunicator’s Week (NC)

GREENSBORO, N.C. — It’s National Telecommunicator’s Week, and our local 911 operators are celebrating with a great challenge!

RapidDeploy launched the challenge.

“We know that this has been a challenging time for telecommunicators and first responders, but we also know that sometimes heroes need a break,” RapidDeploy said in a Facebook post. “The challenge, if you dare to accept it, is to come together as a PSAP, to put together a short 30 second video introducing… READ MORE