Communications board approves new phone system (TN)

The Putnam County Emergency Communications District is moving forward with its new admin phone system.

Putnam County 911 Director Penny Foister said the district received a $60,996 quote from Twin Lakes for the new Mitel phone system Wednesday afternoon.

“Approximately $26,500 of that was for the phones,” Foister said. “The software and licenses are about $18,000. The system itself is $4,200. Twin Lakes support is… READ MORE

NENA Announces NG9-1-1 & GIS Webinar

NG9-1-1 Insights From a GIS Professional
Wednesday, April 29 | 3PM Eastern (live) or On-Demand

In Next Generation 9-1-1, Geographic Information Systems (GIS) becomes the backbone of the infrastructure needed for location identification and call routing to PSAPs. Data quality is a key component of ensuring a smooth transition to NG9-1-1. There will be challenges in breaking down data silos within your organization and with surrounding agencies…

The voice behind 911 during COVID-19 (AZ)

Yvette Baxley’s been answering 911 calls for 27 years — heart attacks, shootings, domestic violence, accidents. She knows just what to ask to keep people safe and calm.

It’s all different now.

The script has changed.

Now, she must also protect the first responders against COVID-19…

County recognizes 911 telecommunicators as first responders (NM)

Community Snapshot: The Doña Ana County Board of Commissioners recognized Mesilla Valley Regional Dispatch Authority, MVRDA, 911 emergency telecommunicators and call takers as first responders. In 2019, MVRDA 911 telecommunicators and call takers provided medical guidance to about 25,000 callers, dispatched more than 200,000 law enforcement calls and nearly 36,000 fire calls throughout the Mesilla Valley. Trained in law enforcement, fire and emergency… READ MORE

NENA Announces “Self-Care for Women in 9-1-1” Webinar

Self-Care for Women in 9-1-1
Thursday, May 14 | 1PM Eastern (live) or On-Demand
FREE! Click here to register!

Join NENA for the the latest edition of the Women in 9-1-1 (WIN) webinar series!

While we are all struggling with the anxiety and work- and life-changes caused by COVID-19, it?s more important than ever to be kind to ourselves and practice self-care. When your job is to help others, sometimes helping yourself takes a back burner. That may be ok for a short time, however it will not serve anyone in the long term. During this passionate and fun…