A year after launching, El Cajon touts success of region’s first 911 overhaul program (CA)

Heartland Fire & Rescue launched a pilot program in 2023 to make its emergency medical system more efficient by diverting some 911 calls to nurses.

Through the El Cajon Community Care program, callers not in life-threatening situations can choose to be transferred to an American Medical Response nurse navigator, who helps them access the appropriate level of medical care.