by ECC Editor | May 3, 2022 | Comm Center News
PEORIA (25 News) – Three months into her new job, Assistant City Manager Kimberly Richardson is expressing confidence about Peoria’s outlook, while calling for more open communication from the local government.
“One thing that I always realize is that people see government in a way at times that it can be a barrier, an obstacle,” she says, “and I really want to make it so that community members feel that engaging with the city is not that (way).”
The former Evanston Deputy City Manager runs the economic development department, oversees the city’s emergency communications center, and manages informations systems staff… READ MORE
by ECC Editor | May 3, 2022 | Comm Center News
MANCHESTER, Iowa — Jessica Kelly recently was named Iowa’s Telecommunicator of the Year for going above and beyond her duties as a head dispatcher for the Manchester Police Department in helping a mother find her abducted daughter.
Kelly’s search for the abductor and the lost girl took her two hours while also fielding other calls that came in, as the station only has one dispatcher on duty at a time.
The award was bestowed by the Iowa chapter of Association of Public-Safety Communications Officials… READ MORE
by ECC Editor | May 3, 2022 | Comm Center News
On an early Tuesday morning in March, over a dozen 911 dispatchers from across San Diego County are checking into the Sheriff’s Department for a special training on hate crimes.
The goal is to teach dispatchers to gather key evidence that prosecutors can then use to charge people with hate crimes, said Deputy District Attorney Abigail Dillon, the lead hate crime prosecutor who runs these training sessions several times a year.
“The details that a dispatcher is able to get from someone who is on scene witnessing it as it happened or (from) the victim of the crime itself or even the suspect,” Dillon said. “I can’t emphasize enough how important that information gathering can be and how critical that evidence can be… READ MORE
by ECC Editor | Apr 30, 2022 | Comm Center News
DURHAM, N.C. (WNCN) – 911 call pick-up times at the Durham Emergency Communications Center have improved in the last eight months despite half of the center’s 911 operator positions remaining vacant.
CBS 17 broke the story more than a year ago about a shortage of 911 operators and the impact that had on call pick-up times.
The National Emergency Number Association’s (NENA) standard is for 90 percent of calls to be answered in 15 seconds or less… READ MORE
by ECC Editor | Apr 30, 2022 | Comm Center News
Lumen Technologies will help the state of New Jersey move to a next-generation 911 platform under a seven-year contract to improve the delivery of emergency calls for the state’s 8.9 million residents.
The company said Thursday the Lumen NG911 platform is supported by a carrier-class, tier 1 network that connects network management services, emergency call routing intelligence and public safety applications and will enable emergency call takers to use additional information to direct first responders to a caller’s location… READ MORE
