by ECC Editor | Nov 21, 2021 | Comm Center News
MERIDEN — The city’s shortage of full-time emergency communications dispatchers continues, but appears poised to improve.
The spokesman for the union representing dispatchers described the city’s Emergency Communications Center as still “dramatically and dangerously understaffed.” City officials meanwhile appeared more optimistic about the center’s current and future staffing levels.
Despite receiving some relief when other first responders fill dispatch shifts, the spokesman for the American Federation of State, County and Municipal Employees Council 4 Local #1303-405 union, which represents dispatchers, says the center’s small contingent of full-time dispatchers are still bearing excessive workloads… READ MORE
by ECC Editor | Nov 19, 2021 | Comm Center News
BAMBERG — Bamberg County is the fifth county in South Carolina to implement a next-generation 911 emergency telephone response system. The upgraded system, which comes at no cost to the county, will allow for Bamberg County to participate in the statewide initiative of modernizing a critical emergency service that was built on technology from the 1970s.
“Bamberg County is now Next Gen 9-1-1 compliant and our new phone system has been upgraded,” stated Tiffany Kemmerlin, Emergency Services Director. “We are proud to lead the way in next generation technology that will keep our citizens safe and healthy… READ MORE
by ECC Editor | Nov 18, 2021 | Comm Center News
CARTERET COUNTY, N.C. (WITN) – Leaders in Carteret County are working to fill open telecommunication positions as fewer people are available to answer serious calls.
“We are known as the first, first responders,” Kelly McAlexander, Carteret County telecommunication.
“So, when people are needing help in their worst of moments for whatever reason, we’re typically who they call when they don’t know who else to call… READ MORE
by ECC Editor | Nov 18, 2021 | Comm Center News
“‘Why Tiktok?’” you may ask.
The director of the Lyon County Emergency Communications Center answered that question and others Monday, following up on a Facebook invitation to check the center’s new social media outreach.
Roxanne VanGundy explained in a new Facebook post that the Lyon County 911 TikTok feed provides education about the service “to attract new applicants,” especially to “new demographics.”
“Make no mistake, dispatchers are not creating TikToks while they are supposed to be answering your call,” the post said… READ MORE
by ECC Editor | Nov 18, 2021 | Comm Center News
For the second year in a row, city staff are proposing spending about $50,000 on emergency medical dispatch software in the City of Yellowknife draft budget.
The 57-page document, released last week, sets aside $53,000 for the dispatch software “to ensure a consistently high quality of service to everyone.”
The software is designed to provide a live-directed guide to navigate various types of medical emergencies and direct the caller in real time. The software would replace the current process of referencing a paper-based binder to determine the appropriate emergency response, or dispatchers operating from memory… READ MORE
