Rock County 911 Center utilizing new technology (WI)

The Rock County Communications Center is now receiving accurate device location data for 9-1-1 calls from iPhones with iOS 12+ and Android phones version 4.0+, as well as additional emergency data from apps like Uber, wearables, connected homes, and connected cars, via the RapidSOS Clearinghouse.

The nation’s 50-year-old legacy 911 infrastructure was designed for landlines and provides almost no data to first responders besides a voice-only connection. Through the RapidSOS Clearinghouse, the Rock County Communications Center… READ MORE

DC 911 takes 7-minutes & much confusion to send help to firefighters at a gas leak (DC)

Once again DC 911 shows it can’t handle its basic mission

There’s more proof this (Wednesday) afternoon the 911 center in the Nation’s Capital is incapable of performing its core mission of sending the right help to the right location in a timely manner. In today’s incident, DC Fire & EMS Department Engine 1 attempted to get two additional engine companies and a battalion chief to assist with a natural gas leak. Amid much confusion at the Office of Unified Communications (OUC or 911 center), it took dispatchers approximately seven minutes… READ MORE

911 Operators: Are they clerical workers or first responders? (IN)

JOHNSON COUNTY, Ind. (WTHR) — There is a movement underway to reclassify Indiana’s 911 operators as first responders. That change would put 2,200 operators on par with police, fire and EMS workers.

Every day 911 operators across the state answer calls of people needing lifesaving help.

Heath Brandt is the executive director of the Johnson County Public Safety Communications Center.

“Clerical workers is what the government… READ MORE

Same Issues For 911 Calls 25 Years Later (MD)

Ocean City wants to revisit its long-held quest to handle its own 911 calls. Expectations for any changes on this front should be low.

For at least 25 years, Ocean City officials have tried to convince Worcester County to allow 911 calls originating on the island to be answered in the resort. It makes sense. Currently, if a person dials 911 from 64th Street, one block south of Ocean City’s communications center… READ MORE