NWT’s 9-1-1 has received 9,000 calls. Two-thirds weren’t emergencies (Canada)

The figures were provided by the minister responsible for 9-1-1, Paulie Chinna, in the legislature on Thursday. Before November 4, 2019, the NWT did not have 9-1-1 – residents instead had to call local numbers depending on location.

Chinna, the minister for municipal and community affairs, said 29 percent of the 9,000 calls were seeking police assistance; four percent were related to health; and… READ MORE

Eight-year-old girl saves mom by calling 911 (WY)

CASPER Wyo. (Wyoming News Now) Telecommunicators are usually behind the scenes for all of the calls they receive. The call Amanda Munoz, telecommunicator, had with eight-year-old Delilah was different.

Delilah noticed her mom unconscious and called 911. In a recording of the call, she wasn’t answering Munoz’s questions so she proposed an alternative.

“Can you FaceTime me?” Delilah asked… READ MORE

Lifesaving dispatchers receive awards (TX)

Gainesville dispatcher Laura Polmateer’s lifesaving actions for an old friend made her a recent award recipient during the annual Texoma Regional 911 Telecommunicators Banquet in Sherman.

Polmateer underwent surgery in December 2019 to donate her kidney to someone she has been friends with since “at least” junior high school and was honored with a lifesaving award at the Texoma Council of Governments’ Feb. 27 dinner.

Randolph 911 telecommunicators honored (WV)

ELKINS–The Randolph County Commission has agreed to recognize 911 public safety telecommunicators as “true first responders.”

“The difference between a dispatcher and a telecommunicator is when they are trained,” said Cindy Hart, executive director of the Randolph County Office of Emergency Management. “This is to recognize the telecommunicators as professionals and that they are the first first responder... READ MORE

Walla Walla County gets RapidSOS for better location data on 911 cellphone calls (WA)

Walla Walla Emergency Services Communications, the county’s 911 dispatch call center, announced today it has updated its device location data for 911 calls from callers with Apple and Android phones, and more.

Until now, WESCOM has had “fairly accurate” location services from the state, center manager Steven Ruley told the U-B this morning. But a week ago, the department switched to the free RapidSOS Clearinghouse Portal… READ MORE