by ECC Editor | Apr 20, 2020 | Comm Center News
ELIZABETHTOWN, Ky. (WDRB) – During a pandemic, when the public needs a calm voice on the other end of a 911 call the most, communities across the country are celebrating National Telecommunicator Appreciation Week.
All week, volunteers and businesses have been delivering gifts and meals to dispatch centers in Indiana and Kentucky. Christopher Lee, who works as a dispatcher in Elizabethtown, Kentucky, said although the world… READ MORE
by ECC Editor | Apr 19, 2020 | Comm Center News
Telecommunications operators are the unsung heroes of public safety. They operate 24 hours a day, seven days a week. These are the men and women who collect the initial information and pass it along to the first responders in the field. Often they are able to give immediate lifesaving directions to the caller during medical emergencies or can be the calming voice to reassure the victim of a violent crime that help is on the way… READ MORE
by ECC Editor | Apr 18, 2020 | Comm Center News
In honor of National Public Safety Telecommunicators Week, the Sentinel-Echo reached out to Michael Holt, director of the London-Laurel Communications Center. Holt shared insight into his previous experience and what a day is like at an emergency dispatch center.
“London and Laurel County have an extraordinary group of first responders,” said Holt. “When a 911 call comes in, we have a vast pool of responders we can dispatch to handle every situation.”
In 2019, Holt’s team answered 40,255 911 calls. His center has to be staffed 24/7 to handle the multitude… READ MORE
by ECC Editor | Apr 18, 2020 | Comm Center News
A network issue has been reported in Fairfax County, Virginia, causing intermittent issues with wireless phone calls.
People are reporting hearing a busy signal when using their cellphone for calls.
A WTOP listener reported similar issues in Montgomery County, Maryland, shortly after the issues in Fairfax County were reported… READ MORE
by ECC Editor | Apr 18, 2020 | Comm Center News
COOS BAY, Ore. — 9-1-1 operators are celebrated this week in Coos Bay’s National Safety Telecommunication Proclamation.
Mayor Joe Benetti said the city of Coos Bay is honoring those on the front lines who, he said, normally don’t get the recognition they deserve.
“You have to have this special talent to be a 911 dispatcher keep your cool, take information from whoever is calling you and send the correct response…READ MORE
