First Responders: Dispatchers are first line of emergency response (NY)

National Public Safety Telecommunicators Week continues through Saturday. The week – it is always the second week of April – honors the thousands of men and women who respond to emergency calls, dispatch emergency professionals and equipment, and render life-saving assistance to the world’s citizens.

The Livingston County Sheriff’s Office Communications Bureau includes the 911 Division, which handles emergency calls for service; and the Sheriff’s Office Communications Division, which handles Sheriff’s Office calls for service and administrative lines. The Bureau is made up of 15 full-time dispatchers, two senior dispatchers, three part-time dispatchers, a communications specialist and the director who leads the bureau… READ MORE

City Commission highlights dispatchers (SD)

Pierre Mayor Steve Harding marked April 10-16 as Telecommunications Week with a proclamation and highlighted the city’s dispatchers at the South Dakota Communications Center.

“The dispatch unit, they are such an intricate part of law enforcement in the community,” Harding told the commission. “And they deal with a lot of tense situations throughout our community. They dispatch not only for Pierre but for Stanley County, Hughes County, and I think five different counties.”

Communications Supervisor Cindy Gross said dispatchers handle 911 calls for five counties — Hughes, Stanley, Hyde, Sully and Jones. The center also services 19 counties for the South Dakota Highway Patrol and assists the South Dakota Game, Fish and Parks department… READ MORE

Sheriff Rick Staly Serves As A 9-1-1 Dispatcher For National Public Safety Telecommunicator Week (FL)

National Public Safety Telecommunicator Week (NPSTW) kicked off with Sheriff Rick Staly working as a 9-1-1 dispatcher in support of the Flagler County Sheriff’s Office (FCSO) communications specialists.

This morning, Sheriff Staly answered calls and dispatched first responders to emergency events throughout Flagler County. Sheriff Staly is well-versed in how stressful yet rewarding the job of a telecommunicator can be, as he began his career in law enforcement as a Dispatcher… READ MORE

Honoring Virginia’s unseen heroes of public safety: Telecommunicators

(WFXR) — All week long, communities across the Commonwealth and across the country have been honoring “headset heroes,” the men and women who play a crucial role in public safety as communications officers and dispatchers.

Back in 1991, officials say Congress proclaimed the second week of April as “National Public Safety Telecommunicators Week.”

For 2022, Gov. Glenn Youngkin declared Sunday, April 10 through Saturday, April 16 as “National Public Safety Telecommunicators Week” in Virginia… READ MORE

Strengthening 911 Communications

First responders need robust 911 communication infrastructure that can handle high-pressure situations at a high volume or in case of disaster.

An all-encompassing first response starts the moment an emergency call is received. In these scenarios time is critical, so communication platforms need to be dependable and resilient. Public safety agencies like the California Governor’s Office of Emergency Service (Cal OES) are constantly aiming to improve the communication infrastructure in their 911 call centers. Down time — or any sort of compromised connectivity — is not an option. Helping local governments stay up to date with the latest and best available technology allows Cal OES to better support dispatchers, emergency responders, and ultimately save lives… READ MORE