Fire District 3 works with excess 9-1-1 caller (WA)

Paramedics and firefighters with Clallam County Fire District 3 continue to work with a frequent caller and a few other Sequim area residents for abusing 9-1-1 for non-emergency incidents.

Assistant Fire Chief Dan Orr said in a phone interview that one unnamed man who lives on the 1000 block of Old Olympic Highway has called for aid assistance about 140 times since January for non-emergency reasons.

“It’s gotten worse; he called that much for all of 2020,” Orr said… READ MORE

Dickinson Co. Supervisors Approve Funding Request For Communications Center Radio Consoles Upgrade (IA)

Spirit Lake)– A major upgrade of the Dickinson County Communications Center remains on track for later this year. The county’s 911 Board recently awarded a bid of $377,703 for new radio consoles for the center. That commission has agreed to cover $200,000 of the cost. The Board of Supervisors today (Tues.) voted unanimously for the county to cover the remaining $177,703.

Painting and new carpet will be part of the project, along with adding a fourth work station. Mike Ehret, the county’s 911/Emergency Management Coordinator, told the supervisors the 911 Board has also awarded a bid of nearly $102,000 for new furniture for the Communications Center… READ MORE

Carteret County needs 911 telecommunicators immediately (NC)

CARTERET COUNTY, N.C. (WITN) – Carteret County has a hard time hiring employees in various businesses and is concerned about having enough workers to service the influx of people expected during the upcoming summer season.

But now, the lack of applicants for county positions is becoming a public safety issue as Emergency Medical Services leaders say 911 operators are stretched too thin, with no room for employees even to take vacation time.

Those 911 operators are the first line of help when you’re in a crisis.

Most people automatically pick up the phone and call 911, the very operator who answers links you to the fire department, police, or EMS… READ MORE

Thousands of people call Baltimore 911 every year seeking help during a mental health crisis. Now, operators will direct them to trained specialists (MD)

Baltimore, Maryland, will launch a new program this summer to direct some emergency calls to mental and behavioral health professionals, Mayor Brandon Scott announced on Friday. The program, the mayor said, is intended to help “people in crisis” who call 911, and allow the police “to spend more time focusing on violence.” 

“Approximately 13,000 calls come into our 9-1-1 system each year for people in crisis. Baltimore is home to world-class medical institutions, and we have an opportunity to deliver premier clinical care and supportive services to residents experiencing behavioral health and substance use crises,” Scott said… READ MORE

Address changes meant to improve 9-1-1 response times trouble some Bristol, Va. residents

BRISTOL, Virginia (WJHL) — The City of Bristol, Virginia is preparing to switch to a new 9-1-1 operating system, an upgrade that was mandated on state and federal levels.

With this came the need for the city to change around 7,600 addresses within city limits.

Notices started going out to residents in March that they would have to take action to change their address… READ MORE