NASHVILLE, Tenn. (WKRN) – They are often the first line of help and many times the unsung heroes of disasters.
911 dispatchers handle all kinds of emergencies, including a March weekend of fatal flooding.
To give back and say thank you to the Metro Emergency Communications Center, we delivered lunch from Dickey’s Barbecue Pit… READ MORE
RALEIGH, N.C. (WITN) – The Highway Patrol went live today with its Next-Generation 911 System.
The major upgrade allows the patrol’s communication centers to directly receive 911 calls being transferred from any of the state’s primary and secondary 911 centers.
That transfer includes the caller’s telephone number along with their actual location. Troopers say that will greatly improve their ability to locate people needing help on the state’s highways… READ MORE
The Mono County Sheriff’s Office is now offering Text to 9-1-1 services for our residents and visitors to Mono County to report emergencies. Dialing 9-1-1 in an emergency is still the preferred way to request help, and the public is reminded to “Call if you can, text if you can’t.” For most people, sending a text to 9-1-1 should not replace making a call.
Appropriate scenarios for texting 9-1-1 include:
• Individuals who are deaf, hard of hearing or who have a speech disability… READ MORE
SALT LAKE CITY (KUTV) — Too many 911 callers are still waiting too long to speak to someone at the state’s largest dispatch center, auditors told a legislative audit committee Monday.
The Salt Lake Valley Emergency Communications Center (VECC), which handles 25% of 911 calls in Utah, was dinged by auditors last year for failing to meet national standards for answering 911 calls, but auditors found things have not improved much after 6 months.
Forty-seven percent of 911 callers to VECC are placed on hold, around 25% of those calls are on hold for more than 20 seconds. Approximately 7% of 911 callers are on hold for more than a minute, according to the audit update... READ MORE
The York County Commissioners recently approved an agreement with the Pennsylvania Emergency Management Agency that will bring about the use of Next Generation 911.
According to a news release, the upgraded service comes at no cost to the county and will modernize an emergency service system that was built on technology from the 1970s.
Next Generation 911, or NG911, will transition the state’s 911 infrastructure to an internet protocol-based system, the release states. This change is part of a statewide effort to upgrade Pennsylvania’s 911 centers… READ MORE
