Cal OES announces selection of vendors to modernize State 9-1-1 system

The California Governor’s Office of Emergency Services (Cal OES) today announced an important step forward in making the state better prepared to assist those in need during emergencies and natural disasters.

Cal OES has selected four contractors (Atos, CenturyLink, NGA 911, and Synergem Technologies) to partner with Cal OES in upgrading California’s outdated 9-1-1 system to a Next Generation 9-1-1 platform. The effort to modernize the 9-1-1 system across the state will introduce proven state-of-the-art technology to ensure California is better prepared to assist those in need during emergencies and natural disasters.

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HRECC senior communicator honored for quick, calm response

You never know what the next call will bring when you’re helping save lives at the Harrisonburg-Rockingham Emergency Communications Center. For Senior Communicator Leslie Barb, the next call actually helped bring new life into our world.

Barb was honored Tuesday, Aug. 13, for her help in assisting a soon-to-be grandmother whose daughter was in labor. Barb took the call early in the morning of July 25, when she was told that the woman was at home having severe contractions without hope of making it to the hospital in time.

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Joyner stepping down as 911 Center director

Halifax County Manager Tony Brown confirmed this afternoon 911 Center Director Heather Joyner announced her intention to step down from the position.

Although Brown said he has not been presented anything in writing, he said he discussed the matter with Halifax County Emergency Services Director Phil Ricks.

Brown said her resignation is effective September 25.

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How to Better Manage Tech Advances in Public Safety

It’s been more than 50 years since the first 911 emergency call was made in the United States. Since that time, 911 has contributed to dramatic improvements in public safety, but the role of 911 has remained largely unchanged. Now, the rapid evolution of technology — particularly in communications and safety-related applications — is disrupting their operation. 

Traditionally, emergency response centers, or public safety answering points (PSAPs), have been slow to keep up with technological improvements and changes in public expectations. For example, most response center systems don’t support smartphone technology, aren’t able to track mobile location, and can’t receive photos or videos from the field. Texting functions are all too frequently non-existent.

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