Haze, blaze and workdays: Life as a dispatcher at the Kamloops Fire Centre

At just 24 years old, Madison Smith already has four fire seasons under her belt.

The Thompson Rivers University student got hired as a dispatcher for the Cariboo Fire Centre in Williams Lake, in 2016. She worked there for two summers and eventually transferred to the Kamloops Fire Centre (KFC) in 2018.

“I love the team atmosphere and how rewarding it can be,” says Smith. “I love the feeling of being the crew’s safety line.”

Read More…

911 Dispatcher And Wilmington Couple Recognized By Wilmington Police Chief

The Wilmington City Council along with Wilmington Police Chief recognized a 911 dispatcher and a couple from Wilmington for their bravery and courage.

Angela Marks, was the Telecommunicator from WESCOM that was on the other end of 911 frantic call two weeks ago. The declaration read, “In the early morning hours of August 21st Angela Marks, Telecommunicator for the Western Will County Communication Center (WESCOM) took a call from a citizen whose home had just been invaded by an intruder wanted for Aggravated Vehicular Hijacking, Battery, Fleeing & Eluding. Angela was able to extract all pertinent information from the citizen during a period of high stress and relayed that information to officers on the scene that successfully apprehended two offenders.

Read More…

Hardin County dispatcher receives national award for preventing possible tragedy

ELIZABETHTOWN, Ky. —

On March 28, 2018, Hardin County dispatcher Kendra Murphy took a call, but only heard static.

She was about to disconnect, but something told her to stay on the line. She said she heard two people talking and something about a gun.

Eventually, Murphy remembered, the caller got on the phone.

In the 911 call, the woman was heard saying, “It’s my uncle. He lives next door to me. He just told me he shot his wife in the garage, and he’s going now to John Hardin (High School) to pick up his son.”

Read More…