4 Steps to Better Manage Conflict for ECC Team Building

Working in a 911 emergency communications center (ECC) is a high stress environment and dispatchers are known to be supportive of each other. However, there are also tendencies to develop cliques and it’s not always easy for newcomers to be accepted on the team.

These team building strategies can help ECCs build stronger, more cohesive teams.

A Leader Goes The Way

Leadership and team building skills can be honed. In 5 Takeaways for PSAP Team Building from Coach Brian Billick, “personnel structure and chemistry are critical to successful teams.”

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911 outage reported in parts of West Virginia

WHEELING, W. Va. (WTOV) — UPDATE: Emergency officials say the outage has been solved.

Residents in several West Virginia communities are without 911 service Saturday morning.

According to emergency officials at the Ohio County 911 dispatch center, an outage from their telecommunications supplier Frontier Communications is causing issues for several counties throughout West Virginia.

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Ambulance dispatching service changeover hits snafu

Work continues on shifting Barry Lawrence County Ambulance District dispatching services from the Monett-Lawrence County 911 Center to Barry County E-911 Center, but a couple of snafus will keep the system from going live as planned on Oct. 1.

“We have three options,” said Valerie Wilson, director of operations. “First is keep what we have and go with an internet protocol that will signal from our base to a repeater in Butterfield. If the internet goes down, so would our communications.

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911 center deal: six months, six people, $297 an hour

Six months of management consulting services at the York County 911 Center will cost taxpayers $297 per hour for 2,524 hours of work, according to the contract the York County Commissioners approved on Wednesday.

IXP Corp., a New Jersey-based company specializing in 911 communications, will have six employees working on the project under the $750,000 deal.

“Am I happy about the cost? Of course not,” said York County Commissioner Chris Reilly. “But can you put a price on public safety?”

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Smart911 online profiles personalize emergency responses in Dublin, Hilliard, Upper Arlington

Residents, workers and visitors in the Dublin, Hilliard, Upper Arlington and, soon, Worthington communities will have the opportunity to submit information that can be accessed by 911 dispatchers during emergencies.

Representatives of the Northwest Regional Emergency Communications Center in Dublin announced Sept. 19 they have subscribed to Smart911, a service that allows residents to create free safety profiles for their households via smart911.com or the Smart911 app

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