A Guide to Verified Alarm Trends and How to Utilize Them

The one constant is change. Security, though an old term, continues to evolve and as does what it means. Our industry is on the precipice of being able to progress in a way never seen. Technology and innovation are outpacing our wildest ideas.

One of the foundations of our industry’s value proposition is to dispatch police and emergency services in an event to prevent loss. Video verification, IoT devices, Big Data, privacy and cybersecurity have all converged on the security industry. We are no longer a motion detector with a bell to deter but are able to provide lifestyle and business enhancements while protecting people as well as assets.

.Video verification is finally growing in adoption as technology has become easier and cheaper to deploy. The rise of quality third-party monitoring companies has helped…

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911 Operators Settle Lawsuit with NYPD for Discrimination and Mistreatment

Back in 2013, NYPD 911 operators rallied in the streets and went to federal court to sue the NYPD and the city because they say they were forced to work excessive overtime hours and had their sick leave canceled.

They claimed it was unfair treatment by police department commanders. Six years later, there’s a settlement in the case.

The city has agreed to pay $560,000 to 2,800 911 operators as part of the class action lawsuit.

“I mean you would go work and you did not know when you were coming back home,” said Waleska Layes, a retired 911 operator and dispatcher.

The city and NYPD didn’t ….

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Public Safety Has Lost A True Giant In The 9-1-1 Industry

Public Safety Has Lost A True Giant In The 9-1-1 Industry

Doug Edmonds just recently passed away. He was truly a pioneer and giant in our industry and will be missed by many of us. Over the years Doug was always there to support and be part of this great industry with his knowledge, wisdom, humor and kind heart. Here is a little about Doug but it doesn’t truly represent nor do full justice to all he gave to this industry

Douglas F. Edmonds, ENP, age 79, an APCO Presidential Award winner, the 2010 NENA Stanton Award recipient and NENA Hall of Fame member died September 12, 2019, from complications after a lengthy illness. Doug was a former Johnson County, Iowa Sheriff’s Office executive before assuming the duties of Executive Director at Northwest Central Dispatch in Arlington Heights, IL, which at that time was the largest consolidated dispatch center in Illinois.  He served Northwest Central from 1986 until his retirement in 2005.  An active participant of both IL APCO and IL NENA, Doug served both organizations in various capacities including officer positions with both.  Doug received a plethora of awards and was recognized as the PSAP Director of the Year in Illinois several times.  Doug held a Master Degree in Public Administration from the University of Iowa and was a Graduate of the FBI National Academy.  He was a frequent speaker at State and National NENA and APCO conferences.  Additionally, he was an original member of the National Joint TERT Initiative (APCO and NENA) and later served as the NENA Co-Chair of the NJTI for six years. Managing NJTI, the first joint project of NENA and APCO, his professional devotion to TERT grew the program from three States to over fifteen States that had FEMA recognized TERT Teams.  A humble man, who avoided the limelight, Doug believed in mentoring subordinates throughout his public safety career and many rose through the ranks to become PSAP Directors.

He loved his trips to Singapore and Thailand which he visited often.  On one such trip he presented to Singapore Civil Defense authorities the rationale for EMD pre arrival instructions which they subsequently adopted. Doug loved a good story, had a wonderful sense of humor, a warm smile and a gentle demeanor.

Oklahoma woman apparently shot by dog, claim cops

(Editors Note: This is posted under the category of “you just can’t make this stuff up”.)

Tina Springer purportedly was shot by the golden Lab when she and the older gentleman she serves as an aide to were waiting for a train to pass in Enid.

Officials believe the dog bounded from the vehicle’s backseat onto the console, causing a gun to discharge. The bullet lodged into the victim’s left thigh, according to cops who believe cloth from the seat covers might have gotten wedged into the firearm’s trigger well, causing it to fire.

The incredulous emergency official can be heard asking, “The dog shot her?” to which Parks replied, “Yeah.”

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Princeton’s IXP Corporation Tapped to Restructure 911 Center in York County

Princeton, NJ, October 3, 2019: IXP Corporation—a prominent national public safety managed services company—has entered into a consulting contract with York County to reorganize and improve the training, management structure, and operational processes of the county’s vital 911 center.

“This new project underscores our expertise in transforming 911 centers into high performance organizations,” says William E. Metro, Chairman and CEO of IXP Corporation. “Through a series of ….

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