Stressful yet rewarding: Dispatchers have learned to keep calm during hard calls (TX)

It’s a stressful job being a 911 dispatcher listening to distressing calls all day, but two Denton dispatchers say they’ve learned how to handle it after more than 10 years of service.

The city of Denton’s Public Safety Communications Division of 28 people receives hundreds of calls throughout the 24 hours in a day. Working with eight computer monitors each, at least four of the city’s 911 dispatchers work calls from the second someone dials 911 to getting an emergency response, and work with officers on a call to run information during a 12-hour shift…

Paterson scraps $7.2M business hub plan, looks toward public safety communications center (NJ)

PATERSON — In an effort to salvage a $7.2 million boondoggle, city officials are now pursuing plans to convert a South Paterson industrial building into a public safety communications center.

The city’s original goal had been to use the building as a hub for local entrepreneurs who wanted to start catering companies and other food-related businesses but lacked cooking facilities. That plan — which stretched across the administrations of four different mayors — stalled as costs far exceeded the original $3 million estimate, officials said…

Oklahoma dispatcher dies from coronavirus complications

A dispatcher with the Tulsa Police and Fire Departments died on Tuesday following complications from the novel coronavirus. Joey Phillips, who started with the police department in 1997, was 52, according to a Facebook post by the Tulsa Police Department.

“It is with [a] heavy heart that the Tulsa Police Department shares the passing of one of our dispatchers,” the post reads. “Yesterday evening, November 17th, 2020, dispatcher Joey Phillips passed due to complications of COVID-19″…

KPD Dispatch’s undergoes complete renovation (HI)

LIHU‘E — County dispatchers moved into a newly renovated communications center at the Lihu‘e Kaua‘i Police Department headquarters Wednesday.

For the past three months, as renovations and upgrades were underway, dispatchers worked from a temporary location while continuing to service all calls uninterrupted through 911 and the non-emergency lines…