AT&T provides initial insights about FirstNet performance, recovery efforts after Nashville explosion

Some FirstNet subscribers experienced service outages after the massive Dec. 25 explosion at AT&T’s Nashville network hub, but backup battery power at the facility and the use of deployable cell sites meant that many FirstNet users were able to communicate “within hours,” according to AT&T.

Although the Christmas-morning explosion caused significant damage to AT&T’s Nashville facility—“including a crater on the east-facing side”—the network hub remained operational for several hours that day, an AT&T spokesperson said today in a prepared statement provided to IWCE’s Urgent Communications…

Every connectivity lesson shapes a life in public safety

Technology is a vital aspect of public safety worldwide, and this trend is only likely to grow substantially in the foreseeable future. For new devices to work effectively, full-scale coverage must be in place, and when it comes to people’s safety, there is no room for downtime. Therefore, reliable connectivity is crucial for a rapid, real-time response anytime, anywhere. With experience in uncompromising environments where every second counts, below are Rajant’s words of advice for the public safety sector when dealing with connectivity and bandwidth needs…

Campus Police Dispatcher (OK)

This position is responsible for handling the typical duties of a campus police dispatcher, such as receiving and directing incoming calls to the campus police department, working with the campus police and crisis management team two-way radio system Police, Dispatcher, Security, Education, Management, Customer

Associated topics: 911, call, call center, command center, communication, dispatcher, fire, hospital, phone, telecommunicator…

JPD: Expect longer wait times for 911 calls (MS)

JACKSON, Miss. (WLBT) – Officials with the Jackson Police Department (JPD) say new software could increase wait times for individuals calling 911.

JPD is integrating “New World Tyler Public Safety Solutions” software in its emergency dispatch department.

The system requires “dispatch operators to gather and input more information to the Computer Aided Dispatch system, which requires operates to communicate longer with incoming callers,” according to JPD spokesman Sam Brown…

Local dispatchers reflect on quick actions to resolve 911 issues on Christmas (KY)

BOWLING GREEN, Ky. (WBKO) -Following the explosion in Downtown Nashville on Christmas morning, some AT&T users in the South Central Kentucky area began experiencing service problems. This included 911 operators at the Bowling Green Police Department.

Three dispatchers were working at the BGPD communication center on Christmas Day, including supervisor Ashley Rimington, Scott McDonald and Samantha McDonald, who all worked quickly to ensure the public could still contact them for help…