A year after launching, El Cajon touts success of region’s first 911 overhaul program (CA)

Heartland Fire & Rescue launched a pilot program in 2023 to make its emergency medical system more efficient by diverting some 911 calls to nurses.

Through the El Cajon Community Care program, callers not in life-threatening situations can choose to be transferred to an American Medical Response nurse navigator, who helps them access the appropriate level of medical care.

Staffing shortage prompts 911 changes in Gates County – (NC)

GATES COUNTY, N.C. — If you need to call 911 in Gates County, chances are that call is being answered in Perquimans County. Officials said it’s all because of staffing shortages.

“We redid the schedule and then we lost another one. And then we redid the schedule again and we lost another one,” said Gates County Sheriff Ray Campbell. “We redid the schedule again until we got to the point where we didn’t have enough people to redo the schedule anymore.’