by AllThingsECC.com | Mar 11, 2021 | Comm Center News
TRENTON, N.J. — A New Jersey bill that would designate 911 dispatchers as first responders was approved by the state Assembly Law and Public Safety Committee this week.
The bill, sponsored by state Assemblyman John Armato (D-Atlantic), would formally recognize the role of public safety communications professionals in the work of law enforcement, fire and EMS agencies, and amend state code to refer to 911 operators as 911 first responder dispatchers…
by AllThingsECC.com | Mar 11, 2021 | Articles, Comm Center News
The National Institute of Standards and Technology is testing a tool that could make it easier for the public-safety community to prototype cutting-edge analytics on streaming video.
The Analytics Container Environment (ACE), being developed to support NIST’s Public Safety Communications Research (PSCR) Division, provides a modular framework for running containerized analytics on streaming video. Essentially, it could be used to detect footage of erupting fires, fights or other emergencies that demand swift public-safety response…
by AllThingsECC.com | Mar 11, 2021 | Comm Center News
POCATELLO — An effective dispatcher is part psychologist, part internet investigator and part advice nurse, all packaged neatly in the wrapper of an expert customer service provider.
Pocatello Police Department dispatcher April Neal hits all those nails on the head, according to dispatch lead Stephanie Harris.
“Her empathy; her passion; her work ethic; her ability to multi-task,” Harris said, listing the attributes that make Neal good at her job. “Her ability to remain calm in the heat of the moment, in the chaos…
by AllThingsECC.com | Mar 10, 2021 | Comm Center News
PEORIA, Ill. (WMBD) — An upgraded $1.6 million Emergency Communications Center is opening soon in Peoria and leaders said 911 dispatchers will be better equipped to serve people.
The center is set to open in the next few weeks. It includes more workspaces, meaning more people responding to life-saving calls.
“It’s 911, life and death,” said Jeanette Morse, an operations supervisor…
by AllThingsECC.com | Mar 10, 2021 | Jobs
Under general supervision, Dispatchers work in the Police Communications Center receiving emergency calls, inquiries from the public and dispatching police officers via the radio to calls for service. Representative Duties
Receives 911 system emergency and non-emergency calls; performs activities related to the processing of service requests (phone calls reporting crimes and calls of a civil nature) including communications and radio dispatch, status monitoring, information development and communication; provides information to the public; maintains and types logs of police activities; provides training; and performs other police related duties as assigned…
