Parade of first responders honors Columbia 911 operators (SC)

Parade of first responders honors Columbia 911 operators (SC)

The parade was for National Public Safety Telecommunications Week: An annual celebration of the hard work of 911 operators across the country.

COLUMBIA, S.C. — A line of police cars and fire trucks paraded downtown to show love and appreciation for 911 operators Friday. 

The first responder parade was for National Public Safety Telecommunications Week: An annual celebration of the hard work of 911 operators across the country…

‘They were all scared’; Life inside the 911 call center during the COVID-19 pandemic (FL)

The lights inside the Manatee County 911 call center are kept dimmed to enhance a calming atmosphere.

It’s calming and peaceful for emergency dispatchers who train to quickly dissect any given emergency on the other end of the line every time someone calls 911.

To stand at a distance is to hear a calm, soothing voice speaking as if a friend was on the other end of the line…

NIST links public safety radios, broadband network

NIST links public safety radios, broadband network

National Institute of Standards and Technology (NIST) engineers are espousing the benefits of a low-cost computer system connecting older public safety radios with the latest wireless communications networks.

“This NIST project aims to develop a prototype infrastructure that could be used by commercial entities to create a low-cost solution for public safety users, allowing them to interconnect their radio systems to broadband networks,” NIST engineer Jordan O’Dell said…

Chaos coordinators: A day in the life of a 9-1-1 operator (ND)

Working 12-hour shifts, communication specialists see a variety of calls, Public Safety Support Supervisor Liz Okerson said.

A little ding on the operator’s screen denoted with red, yellow and green lights alerts the 9-1-1 operator of an incoming call. Not knowing what might be on the receiving line of that phone call is what keeps communication specialists at the City of Dickinson Public Safety Center mindful and always at the edge of their seats.

Working 12-hour shifts, communication specialists see a variety of calls, Public Safety Support Supervisor Liz Okerson said.