Engage your team: it matters more now than ever!

We all know that the value in emergency response organizations is not vehicles, video laryngoscopes or ePCRs – it’s the people. Almost every EMS leader says a version of, “People are our most important and expensive asset.” Yet, few organizations have cultures and systems that enliven and engage their people effectively.

On Tuesday, Apr. 20, at 1 p.m. CT, Mike Taigman, Todd Stout, Scott Moore, Esq. and Eve Grau will present “Engage your team: it matters more now than ever!” as part of the Pinnacle webinar series…

New regional dispatch center handles 911 calls for four towns (MA)

New regional dispatch center handles 911 calls for four towns (MA)

FOXBOROUGH – Built in 1960 to transmit telephone and television signals nationwide, the High Rock site surrounded by conservation land is now home to a state-of-the art emergency communication center.

The large, long-vacant cement building in Foxborough was recently transformed into the new $8.7 million Southeastern Massachusetts Regional Emergency Communication Center (SEMRECC). The center provides emergency dispatching for the Southeastern Massachusetts Regional 911 District. The district, formed in 2017, includes Easton, Foxborough, Mansfield and Norton. The four towns created a regional district to improve service and cut costs…

UT Health East Texas EMS recognizes dispatchers during

UT Health East Texas EMS recognizes dispatchers during

In honor of National Public Safety Telecommunicators Week April 12 through 17, UT Health East Texas EMS is recognizing the pivotal role its emergency dispatchers play every day. Working from UT Health East Texas EMS headquarters in Tyler, a team of 27 dispatchers is responsible for answering emergency calls for EMS services within Smith, Cherokee, Camp, Rusk, Henderson, Wood and Upshur counties. On average, the UT Health East Texas EMS Communications Center handles more than 80,000 calls a year…

Santa Fe to launch Alternative Response Unit for low-threat 911 calls (NM)

After years of development, the city of Santa Fe is preparing to launch a new emergency response unit with a goal of alleviating the workload of the police and fire departments and providing better support to community members in crisis.

The Alternative Response Unit will be a multidepartment unit composed of a police officer, a paramedic, a behavioral health caseworker and a social worker to address low-threat 911 calls in which someone may need help rather than a jail cell. The unit will begin operating May 4 on a schedule of two days a week, with hopes of expanding this summer, Santa Fe fire Chief Paul Babcock said…

North Central Texas 9-1-1 Authority Implements New Tools to Better Locate 9-1-1 Callers

North Central Texas 9-1-1 Authority Implements New Tools to Better Locate 9-1-1 Callers

ARLINGTON, Texas, April 20, 2021 /PRNewswire/ — North Texas citizens dialing 9-1-1 may soon begin receiving text messages from the 9-1-1 telecommunicator with a link to pinpoint their location. This feature is one of the tools included with a new dispatch map that has been implemented throughout the North Central Texas Emergency Communications District’s 13-county region.

The new map provides GIS-based data to 9-1-1 telecommunicators. The map features tools like enhanced location, which sends a link to mobile devices that callers can click to send their enhanced location to the telecommunicator…