‘You get a lot of burnout:’ Nationwide 911 dispatcher shortage has local agencies getting creative (FL)

JACKSONVILLE, Fla. — Across the country, law enforcement and fire rescue agencies are experiencing a shortage of 911 dispatchers.

Between 2019 and 2022, one in four jobs at public safety communications centers were vacant, according to a recent report from the National Association of State 911 Administrators and the International Academies of Emergency Dispatch. Many agencies are working to address the issue by getting creative in their recruitment.

San Francisco Opens New 911 Dispatch Center (CA)

San Francisco, CA – Today Mayor London N. Breed and the San Francisco Department of Emergency Management (DEM) celebrated the opening of San Francisco’s newly renovated 911 Dispatch Center. The significant upgrades to the facility, located at 1011 Turk Street, will enhance the City’s emergency response capabilities by allowing dispatch capacity to grow over time and surge in the event of a major emergency. The project, funded by a bond approved by San Francisco voters in 2020, was completed on time and on budget.

Sheriff’s Office and over 40 Partners Go Live (IL)

The Lake County Sheriff’s Office announces a successful implementation of a major 911 technological overhaul.  

In 2019, the Lake County Sheriff’s office in conjunction with the Lake County Emergency Telephone Systems Board (ETSB), with the assistance of Crowe LLP, started the process to upgrade critical technology infrastructure, to improve public safety throughout Lake County.  This improvement involved multiple key computer related components used by 911 telecommunicators, first responders, records clerks, and employees at public safety entities throughout the county.