by AllThingsECC.com | Jun 22, 2021 | Jobs
POSITION SUMMARY:
Dispatchers are cross-trained in four different disciplines: Call-Taking, Law Enforcement dispatching, Fire/EMS/Search & Rescue dispatching and our Data Channel (law enforcement intelligence and field support). Each dispatcher becomes proficient at handling complex computer systems and a variety of responsibilities in a stressful and highly technical environment. Our dispatchers utilize a Viper phone and TriTech computer aided dispatch (CAD) system, along with many additional software applications while exercising independent judgment. Work involves extended periods of sitting or standing while working with others in a team atmosphere…
by AllThingsECC.com | Jun 22, 2021 | Comm Center News
A new modern emergency phone system replaced an outdated program used by the City of Carlsbad last month after a state grant of $568,000 was secured.
The money was appropriated from the New Mexico Department of Finance and Administration (DFA) during the current fiscal year.
Katey Prell, commander of the Carlsbad Police Department’s communications division, said the previous system was “antiquated” by today’s electronic standards. She said the old system was installed in 2013…
“It did its job for many years,” she said…
by AllThingsECC.com | Jun 22, 2021 | Comm Center News
SALEM, Ore. (KTVZ) — Oregon’s 9-1-1 Program and RapidSOS, an emergency response data platform, announced Monday a partnership to deliver lifesaving enhanced location data to each of the state’s 43 9-1-1 centers. Oregon is the first in the nation to securely deploy RapidSOS into an existing, secure statewide foundational Emergency Services IP Network (ESInet), powered by Lumen.
“The existing 9-1-1 system used to locate cell phone calls is over 20 years old, designed long before smartphones or GPS,” explained Oregon State 9-1-1 Program Manager Frank Kuchta. “When a person calls 9-1-1 from a cell phone, the dispatcher can’t see the caller’s exact location; instead, they have to rely on the caller’s wireless carrier for the information. This data comes from a cell tower that could put the caller miles away from where they physically are, depending on several variables, including proximity to the cell tower, topography and the connecting technology…
by AllThingsECC.com | Jun 22, 2021 | Comm Center News
DALLAS – The Dallas Police Department is addressing the 911 dispatch staffing shortage that has led to delays in response time to some priority calls.
The department says it is adding and moving staff around to beef up the emergency call center and getting more employees to work overtime.
In recent weeks, the department reported the center was operating about 25% below full staffing…
by AllThingsECC.com | Jun 21, 2021 | Comm Center News
DEPARTMENT of Fire and Emergency Medical Services Commissioner Dennis Mendiola said there is a need to “centralize” 911 emergency calls.
“We are communicating with the Department of Public Safety, CNMI Homeland Security, the governor’s office, and the Legislature to try to centralize 911 calls so that we could eliminate call forwarding and issues regarding delayed response,” he added.
Mendiola said legislation has to be introduced and passed to centralize 911 calls. “A lot of legislators are working on the details of that measure which will require additional funding from the community,” he added…
