Search for Summer Wells highlights recurring Hawkins Co. communications issues (TN)

ROGERSVILLE, Tenn. (WJHL)- Tuesday, July 20 marks five weeks since the disappearance of five-year-old Summer Wells. The Tennessee Bureau of Investigation says they’ve received 1,020 tips in relation to the AMBER Alert.

A midwest rescue group will return to our region again this weekend to search for the little girl. But, initially, rescue crews faced several challenges during the massive ground search in the Beech Creek community.

Even before Summer Wells’ disappearance, the radio systems and lack of cell service were hot-button issues in Hawkins County. Some people there even reported not being able to reach 911 and first responders not being able to communicate with each other at times…

Beyond the Comfort Zone

Beyond the Comfort Zone

Samantha Hawkins

Every 911 operator has that call that will
demand more of them than usual … this was mine.

I was the second 911 operator she had spoken with that
morning. Only six minutes into our phone conversation on that 911 line, I had
determined that she very likely had paranoid schizophrenia with a totally
unhealthy splash of “watched one too many fictional espionage dramas.” She was
a chaotic ball of nervous energy going on incessantly about the electronic bugs
in her apartment (and in her brain), the neighbors to the immediate left of her
building that were harassing her by staring into her windows at night, and all
the reasons why she didn’t trust law enforcement to begin with. I tried to
sound gentle and reassuring even as I recognized what I was dealing with…

Do you have what it takes to answer the call? Brooke County 911 is hiring dispatchers. (WV)

Do you have what it takes to answer the call? Brooke County 911 is hiring dispatchers. (WV)

BROOKE COUNTY (WTRF)– Several West Virginia counties are experiencing the same emergency personnel staffing problem as one agency here in the Northern Panhandle. They have vital positions that need filled and they’re looking for someone who will serve their community.

There’s an urgent need for an important position here in Brooke County.

911 Dispatchers play a vital role in emergency services, and Brooke County have openings. Do you have what It takes to answer the call?

7News paid a visit to Brooke County and tells us how the people chosen will be a lifeline in their community…







Salem panel seeks more fringe benefits for dispatchers (OH)

SALEM — City council’s Finance Committee is recommending vacation days and holiday pay for 36-hour permanent part-time dispatchers in an effort to keep them from leaving.

“This is a way of showing we appreciate them,” city Auditor Betty Brothers said.

The additional perks are outlined in a proposed adjustment to the fringe benefits ordinance for non-represented employees. The Finance Committee agreed unanimously to forward the legislation to city council for consideration.

City council held first reading. Two more readings will be required for passage…

Manchester mulls regional dispatch (MA)

MANCHESTER — The long-running debate on whether the town should regionalize its dispatch services will continue when selectmen meet this Thursday.

A virtual public forum on the topic is scheduled for 7:30 p.m. — the meeting itself begins at 6:30 p.m. Information on how to join the meeting online or by phone is available at www.manchester.ma.us.

The town is considering two options.

“These deficiencies (with the current system) can be corrected either by bolstering our in-house operations or by joining the regional dispatch center that the state now operates in Middleton next to the county jail complex,” according to a summary of the problem and options published last week on the town website, manchester.ma.us…