by AllThingsECC.com | Aug 27, 2021 | Articles, Comm Center News
Those responsible for managing their organization’s E911 strategy face the following new challenges:
- The shift to remote and hybrid work means that employees are largely no longer working from a fixed location.
- The increase in the adoption of softphones changes the way individuals make calls, potentially creating more difficulty in reaching a 911 operator, especially for home-based employees.
- Employees are more reliant on their mobile devices for making phone calls than ever before.
- On-premises PBXs are rapidly going away as organizations increase their use of UCaaS.
- UCaaS, coupled with bring-your-own-carrier for PSTN connectivity, adds additional management complexity in ensuring 911 call routing and location management…
by AllThingsECC.com | Aug 27, 2021 | Comm Center News
ST. LOUIS – Today, Mayor Tishaura O. Jones toured the 9-1-1 dispatch center in Downtown St. Louis to meet with 9-1-1 dispatchers and give an update to press on the administration’s efforts to streamline and improve the city’s current system. Mayor Jones met with experienced 9-1-1 supervisors and dispatchers to learn more about their work, and sat down with a dispatcher to listen in on calls coming into the facility.
“St. Louisans deserve a 9-1-1 system that makes them feel safe and protected,” said Mayor Tishaura O. Jones. “I appreciate the hard work our 9-1-1 dispatchers do to connect residents with lifesaving resources in moments of crisis. My administration is committed to addressing both the short and long-term problems that have faced this system for years…
by AllThingsECC.com | Aug 27, 2021 | Comm Center News
Above: The Public Safety Building completed in 2019 combines a dispatch center for Southborough Police and Fire. Now, the Town is researching if working with other MetroWest towns on a regional dispatch center outside of the building makes fiscal sense. (image cropped from Southborough Access Media video)
For a couple of years, Southborough selectmen have discussed the potential for regionalizing the police and fire dispatch center. In the past, the possibility appeared to be remote. According to the Community Advocate’s coverage, it’s now getting a more serious look thanks to looming expenses and state funding priorities..
by AllThingsECC.com | Aug 27, 2021 | Comm Center News
Portland’s Bureau of Emergency Communications, which fields 911 calls for the city, did not dispatch police when a Chevron gas station employee called to report a potential explosion hazard as dueling protesters threw fireworks near the gas pumps during a street battle.
WW had requested the 911 call audio from BOEC after learning from another Chevron employee who works inside the adjoining ExtraMile convenience store that her co-worker had called police Aug. 22 when a skirmish between anti-fascists and their right-wing adversaries spilled out onto Northeast 122nd Avenue and surrounding businesses…
by AllThingsECC.com | Aug 27, 2021 | Comm Center News
In its Tuesday meeting, the Allen City Council recognized an emergency dispatcher who officials credit for helping the city’s 911 dispatch center reach a new milestone.
In June, the Allen Police Department became one of 92 agencies in the world to be awarded a “Project 33” certification from the Association of Public-Safety Communications Officials (APCO), the world’s oldest and largest public safety communications organization…
