by AllThingsECC.com | Nov 1, 2021 | Comm Center News
(NEW YORK) — Some 911 call centers across the country say they are experiencing staffing shortages.
Some centers are struggling with as much as 30% to 50% vacancies, according to reports from the International Academies of Emergency Dispatch.
“We have actually been experiencing much higher staffing shortages throughout the pandemic,” April Heinze, operations director at the National Emergency Number Association, told “Good Morning America.” “It’s actually really starting to kind of take a head.”
For Ashley Bagwell, the mom of 6-year-old Hadlee, experienced the effects of those staffing shortages when she couldn’t get through to 911 earlier this month when Hadlee was having a seizure…
by AllThingsECC.com | Nov 1, 2021 | Comm Center News
Industrious inmates are inundating the county’s emergency phone center with non-emergency calls in an attempt to reach outside contacts, and Sheriff James Haywood wants it to stop.
“It’s causing our system to get overloaded. They’re calling back-to-back-to-back-to-back-to back,” he said.
During the last convening of the Sunflower County Board of Supervisors, Haywood informed the members that Parchman’s inmates are placing hundreds of non-emergency calls to the E-911 operators, and it is overwhelming them to the point that they are unable to adequately answer actual emergency calls.
Haywood said, “Inmates are trying to call out on cell phones and they think that they can call out and use a code and dial out…
by AllThingsECC.com | Nov 1, 2021 | Comm Center News
Oct. 30—HANCEVILLE — Although it doesn’t come with more pay or better benefits, the Hanceville City Council showed its support and respect for the work of its 911 operators by adopting a resolution that recognizes them as “first responders.” The resolution is part of a national movement to reclassify public safety telecommunicators from “office and administrative support staff” to first responder status.
“The public safety telecommunicators play a critical role in public safety, homeland security and emergency response along side police officers, fire fighters and emergency medical services,” the resolution says. “The council supports the 911 SAVE Act to properly classify the profession of 911 public safety telecommunicators..
by AllThingsECC.com | Nov 1, 2021 | Comm Center News
Sarah Grace Taylor / The Seattle Times
As hundreds of unvaccinated city employees are placed on leave or facing termination, the city of Seattle will start offering hiring bonuses to Seattle Police Department and 911 dispatch hires to address “critical ongoing staffing challenges,” Mayor Jenny Durkan’s office said late Friday.
Durkan announced an emergency order that would provide hiring bonuses of up to $25,000 for laterally hired and $10,000 for newly hired officers and staff to the SPD and the Community Safety and Communications Center…
by AllThingsECC.com | Nov 1, 2021 | Comm Center News
No matter the size of a man, he’ll always start off with big dreams for the life ahead of him. As he should. As we all should.
Alan “Trey” Henderson was just such a boy — he knew exactly what he wanted to do since he was 12 years old. The thought of being an emergency dispatcher kept him focused on the future, and no disability was going to stop him from finding a way to make his dream a reality.
Henderson suffers from Osteogenesis Imperfecta, commonly referred to as Brittle Bone Disease. In his more than two decades of life, Henderson has dealt with almost 80 broken bones and three surgeries. Though he tried to stop, for some reason, counting at the 74 mark, Henderson has actually endured about 30 more additional breaks than that…
