Fort Smith Police Department teaches dispatch, daily operations to 46th citizens academy (AR)

FORT SMITH — The Police Department’s Citizen’s Academy recently began another class to help residents understand who the police are and what they do.

Robyn Shoptaw, crime prevention officer, said different people take the course. She said she isn’t aware of anyone becoming a police officer as a result, but attendees often join the academy’s alumni association and help the department with volunteer efforts.

“Our goal with putting on this class is for the citizens of Fort Smith to be able to understand what we do, and relate to us as people,” Shoptaw said. “We create this enviornment where it’s very open. They get to ask questions, talk to all of these different officers and dispatchers and civilian employees that do this every day…

Greenwich’s lead dispatcher mourned; he was the ‘voice emergency personnel needed to hear during a crisis’ (CT)

Greenwich’s lead dispatcher mourned; he was the ‘voice emergency personnel needed to hear during a crisis’ (CT)

GREENWICH — As a youngster in elementary school, Frank O’Toole volunteered with the Red Cross and learned first aid. He later joined the Greenwich Police Cadet-Explorer Program in what would become a life of public service and a career as an emergency dispatcher.

O’Toole died Monday in Greenwich from natural causes, according to his mother, Barbara O’Toole. He was 39.

Greenwich police said he joined the department as a dispatcher in March 2008 and said he was recently promoted to lead dispatcher…

Nelson County dispatchers say kids are prank calling 911 (KY)

Nelson County dispatchers say kids are prank calling 911 (KY)

LOUISVILLE, Ky. (WDRB) — Some Kentucky dispatchers issued a plea to the community in an effort to prevent a potentially dangerous problem.

In a Facebook post Thursday, Nelson County Dispatch said people are prank calling 911 — including kids cussing or yelling at dispatchers.

“To call 911 as a prank or a joke, could be costing someone their life and I don’t think they realize the seriousness of them pranking us, verses it being a real call,” said Shawn Gaither, director of Nelson County E-911…

DC extends program that directs 911 mental health calls to social workers, not police

DC extends program that directs 911 mental health calls to social workers, not police

D.C. is set to extend a pilot initiative where certain calls to police involving mental health emergencies are routed to city social workers who are better equipped to handle the situation, Bloomberg CityLab reported Friday.

The District’s Mental Health Emergency Dispatch Program, which was implemented by Mayor Bowser in May, was intended to reduce the number of police-involved shootings that occur when the subject of an emergency call may be mentally unstable.

According to the report, during the first phase, only 2% of behavioral health calls were directed to the team responsible for the pilot…

Habersham cities planning for E-911 radio purchases, maintenance fees (GA)

Habersham cities planning for E-911 radio purchases, maintenance fees (GA)

With a new E-911 radio system funded by SPLOST and the American Rescue Plan coming to Habersham County, the county’s municipalities are working to adjust their budgets and make decisions on how they will support new radios compatible with the new system for their first responders and public safety officials.

City managers, police and fire officials met with the county Tuesday to discuss costs and fees, and Habersham County Finance Director Tim Sims says that there was at least one representative from nearly every city at the meeting…