From headset to high ground: How drones are transforming 911 dispatch – Police1

In emergency response, the heroes are often pictured on the front lines: the police officer arriving at a chaotic scene or the firefighter rushing into a burning building. Yet, historically, the very first “first responder” has been the calm voice on the other end of a 911 call — the dispatcher. The immense value of these communication experts can go underappreciated, and their critical role in the outcome of an incident may be overlooked. Now, innovative technologies like Drone as First Responder (DFR) are not only revolutionizing emergency response but also breaking down long-standing silos between dispatch and field operations, forging a stronger, more unified force.

‘The man should be fired:’ 911 dispatchers’ complaints prompt calls for director’s firing or resignation (TN)

NASHVILLE, Tenn. (WTVF) — They are the people who take your calls in some of your worst moments.

911 operators have an extremely stressful job.

But some who answer emergency calls in Nashville say their boss makes the job even more stressful and they describe the working environment at Metro’s 911 Call Center as “toxic.”

Marion Co. first responders gain communication network boosting emergency response (SC)

Law enforcement now has its own communications network that allows them to never compete with commercial traffic, especially during emergency situations.

On Wednesday, AT&T* and the First Responder Network Authority (FirstNet Authority) joined local first responders, public safety officials and community leaders in Marion County.