Sgt. Guy Kinney, a 911 dispatcher, works at the 911 dispatch centre at EPS Headquarters downtown Wednesday. Media was invited for a tour to inform the public about the “Curb the Danger” program. Photo by file photo /PostmediaAn overflowing toilet does not warrant a 911 call, warn Edmonton city police as almost half of the calls coming into the emergency line are frivolous
Edmonton Police Service (EPS) says about 46.8 per cent of calls received by its emergency communications and operations management branch (ECOMB) between Jan. 1 and Sept. 1 were not transferred to police, fire or EMS because they were not emergency calls.
A total of 347,826 911 calls were made within that timeframe…
But with nearly 20 resignations dwindling the number of Erie County’s 911 dispatchers since January, emergency response times could be markedly slower, according to the Erie County Department of Public Safety.
A higher salary could change that.
On Nov. 16, Erie County Council unanimously approved a roughly $4,500 pay raise for the county’s 911 telecommunicators, an attempt to boost the recruitment and retention of those who public safety officials call the county’s “first” first responders…
Emergency call centers across the nation are “doing a good job” upgrading to modern technology compatible with next-generation 911, but the core infrastructure backing those systems needs a boost, according to a recent analysis from the public-safety consulting firm Mission Critical Partners.
The company, which offers its customers vulnerability assessments as part of its general service offerings, last week released a qualitative analysis after completing more than 100 such assessments over the past two years. Analysts said that while agencies are implementing strategic plans that keep their systems up-to-date — such as call-handling and computer-aided dispatch platforms — the emergency services IP networks, commonly known as ESInets, and next-generation core services aren’t being upgraded as quickly…
METHUEN — Mayor Neil Perry and Chief Scott J. McNamara are pleased to announce that two new dispatchers graduated from the State 911 Department Public Safety Communications Academy and joined the Methuen Police Department.
Yenifer Cabreja and Larissa Alves both started in new roles with the Methuen Police Department this month after graduating from the academy run by the State 911 Department. Both dispatchers speak multiple languages…
Learn about current efforts to continue to protect the 4.9 GHz Band for public safety as well as recent filings, key decisions impacting these efforts, and how you can support PSSA’s initiative to protect the 4.9 GHz band for public safety.
