Lake County receives award for emergency medical dispatch center (FL)

Lake County receives award for emergency medical dispatch center (FL)

by | Dec 18, 2021 | Comm Center News

Lake County and the Office of Public Safety Support have been approved for re- accreditation as an Accredited Center of Excellence (ACE) for emergency dispatching.

The re-accreditation is awarded by the International Academies of Emergency Dispatch (IAED) and is effective for a period of three years.
This distinction reflects the dedication of staff in meeting the highest standards of care and practice available for emergency dispatch centers. To
receive this re-accreditation, an organization must demonstrate strong local oversight, rigorous quality processes, and a commitment to data-driven, continuous improvements…

Cherokee County 911 Announces Implementation Of Medical Priority Dispatch System (AL)

Cherokee County 911 Announces Implementation Of Medical Priority Dispatch System (AL)

by | Dec 18, 2021 | Comm Center News

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Cherokee County 911 is excited to announce the implementation of the Medical Priority Dispatch System™ (MPDS®) to better serve the residents of Cherokee County in emergency situations.

With this new system, emergency dispatchers will follow nationally recognized standards and research-based protocols to identify life-threatening situations and to safely prioritize calls for response. The protocols guide emergency dispatchers through a series of questions they ask callers in order to identify the problems so they can send the correct help…

On the other end: 911 operators difficult but rewarding job (AZ)

On the other end: 911 operators difficult but rewarding job (AZ)

by | Dec 18, 2021 | Comm Center News

TUCSON, Ariz. (KGUN) — During the holidays many take the time to pause and spend time with friends and family.

However, for those who work in emergency services, that isn’t always possible. Tucson’s Public Safety Communications Department is always staffed, and operators work 12-hour days.

“At times it can be a little bit difficult,” Ivan De La Torre, a 911 operator, said. “Having the help of your peers and knowing you are able to get someone out of a situation or send the right amount of help to the right location as well; its a pretty rewarding job…

Kentucky State Police say dispatchers are needed

Kentucky State Police say dispatchers are needed

by | Dec 18, 2021 | Comm Center News

PERRY COUNTY, Ky. (WYMT) – Governor Andy Beshear and the Kentucky State Police (KSP) announced 45 full-time and part-time telecommunicator positions across the Commonwealth on Thursday.

“Telecommunicators are crucial to our law enforcement agencies,” said Gov. Beshear. “Over the past few days, we have seen first-hand the role they have had in the Western Kentucky Tornadoes. They have truly been the bridge between our state troopers and the public. I encourage Kentuckians who want a challenging career serving the communities in which they live to apply…

Suburban Philly Mom Meets 911 Dispatcher Who Coached Her Through Labor On Highway (PA)

by | Dec 18, 2021 | Comm Center News

Elizabeth Elyce Jalloh has a name with a story to tell.

“Elizabeth” is an homage to her mom Charlotte Fatoma’s grandmother, whom she says is beautiful, kind and caring.

The baby’s middle name is after the 911 dispatcher, Elyce Rivera, who coached Fatoma through the entire delivery over the phone on the side of Interstate 476 in late October.

Fatoma and her baby met Rivera for the first time early this week on the “Today Show.” There, Fatoma asked Rivera — whom she describes as being “patient, kind and angelic — to be her new daughter’s godmother…