Waukegan moves forward with plans for city 911 operation; ‘This provides everything we need’ (IL)

Waukegan officials decided last summer that joining Lake Consolidated Emergency Communications (LakeComm) — rather than dispatching police, fire and emergency medical services for the city itself — was the wrong move. Officials then began a search for the best solution.

Recognizing the aging dispatch center at the Waukegan Police Station needed an overhaul, city director of communications Tom Perfect said he found a location at the Waukegan International Airport for the city to start its own 911 operation. Services will be offered to other towns as well.

Minneapolis, Hennepin County dispatch centers unveil automatic 911 callback technology (MN)

Leaders from the Minneapolis and Hennepin County emergency communications and dispatch centers on Thursday unveiled a new technology to automatically call back abandoned 911 calls.

The new Automated Abandoned Call (AAC) system will be used effective immediately. The software helps the dispatch centers quickly answer and send resources. It also reduces the time dispatchers spend to manually call back abandoned calls.

Floyd 911 dispatching system ‘best it’s ever been,” officials say (KY)

Officials who oversee and monitor Floyd County’s 911 system say citizens are safer now than they were before dispatching services moved from Kentucky State Police Post 9 in Pikeville to the City of Prestonsburg due to better response time by law enforcement and emergency personnel.

“Unequivocally,” said Prestonsburg Police Chief Ross Shurtleff, who is also the city’s public safety director. “It is the best that it’s ever been.”