County 911 board open to centralizing at dispatch center (TN)

County 911 board open to centralizing at dispatch center (TN)

The often-discussed question of central 911 dispatch took another step forward Monday.

The Henry County 911 Board voted unanimously to have Mark Archer, 911 director, and John Etheridge, 911 board chairman, represent the board in a meeting later this week that will cover the details of how to consolidate dispatching for emergency services under one roof.

It’s only the first step in what will likely be a lengthy process that will involve the cooperation and agreement of Paris and Henry County governments…

CISA Releases Public Safety Communications Security Guidance

CISA Releases Public Safety Communications Security Guidance

The Cybersecurity and Infrastructure Security Agency (CISA) released its Public Safety Communications Security white paper today in an effort to explain the importance of Communications Security (COMSEC), basic elements of a COMSEC program, and how to develop an encryption strategy to prevent and mitigate unauthorized access to information.

The white paper focuses on the security of reliable land mobile radio (LMR) communications, with an emphasis on encryption – a critical part of COMSEC…

Dispatchers need debriefs, too

A career in public safety is not about being a hero in the spotlight, but the fact is that first responders often find themselves in the “starring role” of many incidents, some traumatic. And while the type of first responder in the spotlight will differ from incident to incident depending on the type of emergency at hand, there is one branch of emergency services that rarely finds itself the focus of attention: emergency telecommunicators.

Despite the significant level of responsibility dispatchers bear in any type of emergency event, they are essentially invisible. Their lack of on-scene presence often makes them more of a disembodied information source than a team member. This invisibility can lead to several issues, including a lack of post-incident analysis and debriefing…

Abington’s emergency calls now go to regional dispatch center (MA)

All 911 calls to the town of Abington are now going through the Holbrook Regional Emergency Communication Center.

Emergency calls to the Abington Fire Department already were going through the regional dispatch center; the Abington Police Department switched to the center on Jan. 3, according to a press release.

The regional center also handles emergency calls and dispatch for Canton, Holbrook, Rockland, Sharon, and Whitman police and/or fire departments, and the Norfolk County Technical Rescue Team…

A registry-based observational study comparing emergency calls assessed by emergency medical dispatchers with and without support by registered nurses

A registry-based observational study comparing emergency calls assessed by emergency medical dispatchers with and without support by registered nurses

Our results demonstrate that more precise emergency medical dispatching, measured as dispatch priority, accuracy, and medical condition, was not obtained when an EMD had the support of an RN. EMDs working without an RN dispatched most of the calls with the two highest priorities, while when supported by an RN, the proportion of Priority 1 calls was substantially lower. Concordance in the assessment of priority was higher between the EMD and ambulance when the calls were assessed by the EMD alone. Undertriage was observed more often in calls assessed by an EMD with support from an RN…