Public Safety Advocate: Resolutions to Enhance Public-Safety Communications – Part One

I trust you and yours had a great holiday season! As we move on to 2022, hopes are that Covid will finally be under control and we will watch our economy roar back to life. Now it is time for making New Year’s Resolutions with the best of intentions (but most of us won’t keep them very long).

I am hopeful we can start this year on a positive note for public-safety communications and that we will continue enhancing technologies, devices, and applications the public-safety community uses on FirstNet. Let’s all sign on to the resolutions outlined below and see how many we can keep through 2022…

WCNC-MEDIC facing 911 dispatcher shortage, putting more stress on the system (NC)

MECKLENBURG COUNTY, N.C. — Staffing shortages have been a common and at times debilitating side effect of the pandemic. Mecklenburg County, like many other communities across the country, is facing a 911 operator shortage.

When someone dials 911, they are counting on a dispatcher to answer the call quickly. The MEDIC call center gets about 500 calls a day… READ MORE

CAHOOTS: Can a groundbreaking public safety model work in Ottawa? (Canada)

North Carolina Deputies Investigating After Dangerous ‘Swatting’

North Carolina Deputies Investigating After Dangerous ‘Swatting’

Police in North Carolina are searching for the person they say is responsible for a “swatting” call that sent authorities to a family’s home earlier this week.

The Burke County Sheriff’s Office responded to a 911 call just before 2 p.m. Tuesday (January 4) from an individual claiming to have just shot their parents with an AK-47 at a Morganton residence, WSOC reports. While attempting to get more information, the caller reportedly told the 911 dispatcher, “I don’t know if I can take it anymore,” before ending the call.

When deputies arrived at the residence, they found that everyone inside was safe and determined that the call was an example of a dangerous trend called “swatting.”

What it takes to be Manistee County’s emergency manager (MI)

MANISTEE COUNTY — Michael Machen, Manistee County’s emergency management coordinator, has learned over the last nine months just how many people are involved in the safety of the visitors and residents in the area.

“I think the thing that’s been most eye-opening to me is how many people are actually involved in this stuff. You would think “Hey, emergency management, that would stay with law enforcement, police or fire or rescue, maybe even the hospital,” he said. “But I’m involved in meetings of people from the county commissioner’s office, people who do public safety stuff, people who work for the schools. There’s more groups (at the) local emergency planning committee…