Dorchester County to use $935,000 in ARP funds to revamp 911 dispatch system (SC)

Dorchester County to use $935,000 in ARP funds to revamp 911 dispatch system (SC)

DORCHESTER COUNTY, S.C. (WCSC) – By September 2022, people living in Dorchester County could start reaping the benefits from an upgrade in the county’s computer aided dispatch program, known as CAD.

County officials said this investment of nearly $1,000,000 in federal aid will help improve emergency response times.

The director at the 911 dispatch center said the current CAD system is out of date and hasn’t been updated in over 15 years. County officials said with how much and how fast the tri-county area is growing, this update in dispatch is much needed…

Albuquerque leaders address frustrations about 911 call wait times (NM)

Albuquerque leaders address frustrations about 911 call wait times (NM)

That was the case for a local woman during that shooting spree earlier this week in the Foothills. One woman said everything was actually unfolding near her home. She picked up the phone, tried 911 and 242-COPS, but no luck.

“I was calling 911, unfortunately, there must be a problem in this city, because I could not get through. They put me on hold. I hung up, called 242-COPS, same thing. So I think that department, there needs to be some money allocated to that department. Because I’m not the only one,” said one woman who did not want to give her name…

911 center upgrades cut response times, improve location accuracy in Durango (CO)

Some police officers are able to work full careers without ever having to unholster their service weapons on a call, says Derrick Walker, director with the 911 dispatch center in Durango. But not one day goes by that any of them could have done their jobs without their radios.

And to improve on that all-important tool in law enforcement, the Durango-La Plata County Emergency Communications Center recently integrated a new 911 call-tracking system called RapidSOS…

County works toward upgrading 911 system (NE)

HARTINGTON — Cedar County’s 911 system will be getting a major upgrade later this fall.

The county is preparing for what’s known as Next Generation 911 – new technology that allows the public to share videos, images and text messages with 911 call centers. The new technology also enables 911 centers to communicate with each other. Cedar County will join five other entities to connect their 911 centers through fiber optics.

The Cedar County Commissioners signed an interlocal agreement to join Dakota, Madison, Stanton, Dixon and Knox in a fiber optic 911 network at its meeting last week. The entities were chosen to form the network because they have compatible equipment to make it happen, said Emergency Manager Kevin Garvin…

New texting service improves 911 dispatchers’ connection to callers (OH)

The Warren County Communications Center recently added texting software to help reassure callers to 911 that help is on the way. 

“After we looked into it and had a demonstration, we thought this would work great here as well,” she said.

Warren County implemented the first phase of this project on March 7, allowing the caller to receive updates about their incident while it is active…