The ins and outs of emergency dispatch (OH)

SIDNEY — The unsung heroes of the Sidney Police Department lay in the dispatchers; something many officers consider the first life-line that people reach when trying to contact emergency services.

“Odds are, there are two people you’ll call when things go really wrong: the one family member or trusted friend that’s been there through everything and one of our 911 dispatchers,” Sidney Police Officer Rachel Croskrey said…

Consultant’s report confirms public safety agencies have ‘lack of confidence’ in Iredell County ECOM (NC)

Consultant’s report confirms public safety agencies have ‘lack of confidence’ in Iredell County ECOM (NC)

Iredell County commissioners spent more than two hours Tuesday digging into a consultants’ operational assessment of the Emergency Communications Center.

County officials commissioned the $178,000 study in response to significant criticism of ECOM’s performance by public safety agencies throughout the county as well as ongoing criticism of the department’s handling of emergency calls by popular social media outlet Iredell Firewire and some of its 52,000 followers…

The voice of hope in our darkest hours (WY)

The voice of hope in our darkest hours (WY)

It is considered one of the most stressful jobs in America, they work at all hours of the day and night, they will remain on the phone with someone as long as they are needed and they respond to every type of emergency call, reacting with lightning speed. They are the telecommunicators, but most know them more commonly as dispatchers.

National Public Safety Telecommunications Week (NPSTW) is observed every second week in the month of April to recognize, appreciate and celebrate the work of telecommunicators helping to save lives every day…

SUV Crashes into Bangs Ambulance office; no injuries (NY)

SUV Crashes into Bangs Ambulance office; no injuries (NY)

ITHACA, N.Y. — A white SUV drove straight into the corner of Bangs’ Ambulance’s office and dispatch building on Tuesday.

“It shook the whole building,” said Meghan Bangs, Human Resource Manager and EMT for her family’s business.

As one would expect, the response time was in seconds flat from Bangs, which keeps an ambulance at the ready at the offices located within the 200 block on Green Street…

RCPD Communications Center begins accreditation process (KS)

RCPD Communications Center begins accreditation process (KS)

MANHATTAN, Kan. (WIBW) – The Riley County Police Department’s Communications Center has started the process to become CALEA accredited.

The Riley County Police Department says it has officially started the process for the Public Safety Communications Accreditation Program through the Commission on Accreditation for Law Enforcement Agencies – CALEA.

“RCPD has held Law Enforcement Accreditation for a long time and we’ve seen the benefit of having those standards,” said RCPD Support Captain Brad Jager. “We want to ensure the same professional level of service to the community with our Dispatchers who are the initial First Responders for Riley County…