The ‘first’ first responders: Natrona County dispatchers field crises from the switchboard (WY)

CASPER, Wyo. — Telecommunications specialists at the Natrona County Public Safety Communications Center (PSCC) handled 169,426 phone calls (30,000 of them to 911 calls) in 2021, according to the Casper Police Department. About 90% of them were answered in under 10 seconds, about five seconds faster than the national average.

“We call them the ‘first’ first responders,” CPD Information Officer Rebekah Ladd told Oil City on Monday at the outset of National Public Safety Telecommunicators Week. The PSCC handles fire, police, ambulance, non-emergency and after-hours public works calls…

Maplesville gets emergency communications update (AL)

Maplesville gets emergency communications update (AL)

The Maplesville Town Council received an update during its April 11 meeting on the status of the county wide emergency communications system that is being built.

Having a presentation on the system had been previously discussed in light of a bill for maintenance of the system.

Trae Caton of Chilton County 911 started with background information on the creation of the countywide P25 radio system…

Payne County Commissioners hear from emergency responders about radio needs (OK)

The Payne County Board of Commissioners hosted a lengthy planning session Monday afternoon concerning a proposed emergency radio network covering all of Payne County. Representatives from county fire departments, municipal emergency management departments and the Payne County Sheriff’s Office were present.

Deputy Emergency Management Director Troy Choplin went around the room and asked the representatives what they wanted in an emergency radio network. The emergency responders said they wanted a network with radios that are simple to use, can be connected to existing emergency networks, and would be reliable…

Dispatchers could be recognized as first responders, pending governor’s signature (IL)

Dispatchers could be recognized as first responders, pending governor’s signature (IL)

SPRINGFIELD, Ill. (WGEM) – In an emergency situation, a dispatcher is often the first point of contact after someone dials 911, but, they aren’t considered first responders like firefighters, police or paramedics.

Legislation that passed both houses with unanimous support last week would consider dispatchers first responders, making them eligible for more benefits.

“Dispatchers are there to answer the initial call on probably, 99% of the time, the worst day of someone’s life,” bill sponsor Sen. Neil Anderson (R-Moline) said. “They not only work to protect (first responders) and keep us safe, but also the citizens of our communities…

Honoring unsung heroes for National Telecommunicator Week (ME)

Honoring unsung heroes for National Telecommunicator Week (ME)

CONWAY — Chances are you may not recognize any of the Conway Police Department’s dispatchers, but if they spoke, you’d probably recognize their voices. These are the unsung heroes in our communities — the calm voice on the other end of the phone when people are often in their most dire moments and need immediate help.

National Public Safety Telecommunicators Week runs through this Saturday. First created by dispatcher Patricia Anderson of the Contra Costa County Sheriff’s Office in California in 1981 and then proclaimed by President Bill Clinton in 1994 to set the second week of April as NPSTW…