by AllThingsECC.com | Apr 16, 2022 | Comm Center News
(Editor’s note: National Public Safety Telecommunicators Week is April 10-16. This story provides a glimpse into what a local dispatcher may handle during a shift.)
The caller was frantic. A family member was in danger and needed assistance. The caller was en route but requested a law enforcement response as well.
In the basement of the Lake County Public Safety Building, sitting in front of a bank of computer screens, Shannon Hoffman calmly asked questions. What is the emergency? What is the family member’s address?
Initially, the caller was so distressed she couldn’t remember the address or articulate the emergency, but calm questioning elicited the answers necessary to provide assistance. The call was routed to another county where the dispatcher was able to inform the caller that law enforcement was already on the scene…
by AllThingsECC.com | Apr 16, 2022 | Comm Center News
Area public safety personnel from police, to firefighters, to medical personnel, to storm spotters marked National Public Safety Telecommunicators Week.
Emergency personnel are increasingly reliant on telecommunication for accurate, detailed, and timely information about their situations. In addition to the traditional two-way radios, first responders have access to mobile data from the Internet and their headquarters, and the ability to communicate with other agencies when mutual aid is required. Dispatchers are the first in the chain of notification…
by AllThingsECC.com | Apr 16, 2022 | Comm Center News
here is no doubt that technology has advanced at a tremendous rate over the last 20 years. We literally carry handheld supercomputers with us everywhere we go keeping us connected to the entire planet with nothing more than a tiny, digital keyboard, and long gone are the days of pay-per-text cellular service.
Communication At Our Fingertips
Text messaging may be one of the greatest advancements in communication technology, allowing us to express our thoughts, feelings, and ideas straight from our minds to our fingertips and ultimately to the eyes or ears of the receiver of those messages… READ MORE
by AllThingsECC.com | Apr 16, 2022 | Comm Center News
- The Allen Parish Sheriff’s Office honored its dispatchers Tuesday as part of as part of National Public Safety Telecommunicators Week. Shown are Sheriff Doug Hebert III, Sheriff’s Office Communications Supervisor and 911 Dispatcher Allison McCullough, dispatchers Cassandra Stephens, Alesia Welch, Tori Thompson, Charlene Hudgens and 911 Executive Director Lt. Chris Oakes. (Doris Maricle / American Press)
They are the heart behind the voice.
Rarely seen, but always heard.
They’re calm in the darkest hours.
They are the dispatchers behind the scene.
The Allen Parish Sheriff’s Office celebrated the unsung heroes Tuesday as part of National Public Safety Telecommunicators Week. A week set aside to honor and recognize those who answer the 911 calls and dispatch emergency service…
by AllThingsECC.com | Apr 16, 2022 | Comm Center News
DULUTH, MN — This week is National Telecommunicator Week, and while people across the country recognize the hard work of 911 dispatchers, staff in St. Louis County are dealing with challenges of their own.
“We’re a 24/7 call center, we’re not immune to staffing issues, just like every business seems to be right now,” said Landon Cadigan, an emergency communications specialist with St. Louis County.
Undersheriff Jason Lukovsky said the dispatch center has a minimum amount of hours they need to meet to keep emergency services up and running…
