911 dispatcher recognized for guiding parents in delivering baby at residence near Lake Zurich (IL)

911 dispatcher recognized for guiding parents in delivering baby at residence near Lake Zurich (IL)

Lake Zurich Telecommunicator Olga Taylor was awarded a stork pin after she helped deliver a baby over the phone at an unincorporated Lake Zurich home. | Photo: Village of Lake Zurich

A Lake Zurich 911 dispatcher was recognized for guiding parents in delivering a baby at a home in unincorporated Lake Zurich.

Lake Zurich Telecommunicator Olga Taylor received a 911 call of a woman having a baby at a home in unincorporated Lake Zurich just before midnight on April 19.

Taylor immediately used her emergency medical dispatch (EMD) training to guide the woman through the birth, the Village of Lake Zurich said…

911 dispatcher calls Chicago a place that ‘caters strictly to criminals who target the innocent’ [VIDEO] (IL)

911 dispatcher calls Chicago a place that ‘caters strictly to criminals who target the innocent’ [VIDEO] (IL)

From CBS CHICAGO on 05/16/2022 | 911 dispatcher Keith Thornton Jr. calls Chicago a place that ‘caters strictly to criminals who target the innocent’. Thornton is the 911 dispatcher praised for how he coordinated the response the night officers Ella French and Carlos Yanez were shot in the line of duty…

Wilton Officials Applaud $983K Grant For Emergency Comms System (CT)

WILTON, CT — The Town of Wilton has received a $983,000 grant for a town wide emergency public safety communications system.

The new system will allow for improved communication within and between the various town departments. It will also improve emergency communication between Wilton and neighboring towns.

Speaking during a news conference Wednesday, Wilton Police Captain Thomas Conlan thanked 143rd District Representative Stephanie Thomas for making town officials aware of this funding opportunity…

Westfield-Southwick emergency dispatch merger on track for winter completion (MA)

Westfield-Southwick emergency dispatch merger on track for winter completion (MA)

WESTFIELD — Regionalization of public safety dispatch in Westfield and Southwick is on schedule to take effect this winter, according to Westfield’s dispatch administrator.

Administrator Nina Barszcz said to Westfield’s Public Safety Communications Commission Wednesday evening that the radio infrastructure project necessary for combining the two communities’ 911 centers has gone out to bid, but only one vendor has responded with a quote so far…

Overtime, staffing shortage creates stress for Fairbanks dispatch (AK)

Overtime, staffing shortage creates stress for Fairbanks dispatch (AK)

Dispatchers at the Fairbanks Emergency Communications Center are the first line of response when people call 9-1-1.

But two years of overtime and staff shortages are eroding stress, according to dispatch manager Kristi Merideth, especially during the Covid-19 pandemic.

“If you’ve ever had to call 9-1-1, they deal with that day in and day out on everyone else’s emergencies and then they have their own emergencies,” Merideth said. “Mental health is deteriorating very quickly…